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Returns & Exchanges

Zoe Warranty Policy

Stroller Disposal Procedure

How do I submit a warranty claim for a broken or malfunctioning wheel on my stroller?

Can I order a replacement for just one wheel, or do I need to replace an entire set?

Zoe Stroller Wheels - Options & Details

Tour & Tandem Strollers - Replacing your wheels

Twin, Trio, and Tribe Strollers - Replacing your wheels

Trip & Traveler Strollers - Replacing your wheels

How do I replace the wheels on my stroller?

What should I do if the front wheels of my stroller are locked or not spinning properly?

Zoe Wheels

Frame Replacement Process - Tour & Twin

Frame Replacement Process - Traveler

Frame Replacement Process

Parts & Warranty

There's a problem with my shipment. What should I do?

Lost / Stolen Packages

How do I change the shipping method on my order?

International Shipping Policy

Shipping & Transit

Shipping & Transit Times

The Journey FAQs

Getting Started Guide - The Journey

The Journey Accessories

Journey Bassinet FAQs

How to clean your Journey

Journey Materials FAQs

How to Fold and Open The Journey

Let's Go Duo!

Journey Car Seat Adapter FAQs

The Journey

What's the difference between the Twinᵛ¹ and the Twinᵛ²?

Which accessories are compatible with my Twin?

Getting Started Guide - The Twinᵛ²

The Twinᵛ² FAQs

Twin V2

Getting Started Guide - The Twinᵛ¹

The Twinᵛ¹ FAQs

Twin V1

Twin

How to Fold The Twin and The Tour Strollers

Getting Started Guide - The Tour

FAQs - The Tour

What's the difference between the Tourᵛ¹ and the Tourᵛ²?

Tour

FAQs - The Traveler

Getting Started Guide - The Traveler

How to Open and Close the Traveler & Trip

Traveler

Which add-on seat is compatible with my Twin?

What's the difference between the Trio/Tribeᵛ¹ and the Trio/Tribeᵛ²?

Trio + Tribe

Snack Tray FAQs

Car Seat Adapter FAQs (Tour/Twinᵛ²/Trioᵛ²)

Rain Cover FAQs

Storage Backpack FAQs

How do I install the side bags on my stroller?

Foot Muff & Bunting - FAQs

Canopies

Double Organizer FAQs

Accessories

What is the weight limit per seat?

Which Zoe strollers are infant compatible?

As a parent, will a Zoe stroller fit my height?

What are the height limits and size recommendations for Zoe strollers?

Zoe All-Terrain Wheels - FAQs

Contact Phone Number & Email Address

What's the difference between the Tour and the Traveler?

FAQs

Manuals

Seat Liners FAQs

Easy Stroller Cleaning Instructions

How do you register your Zoe?

Foot Muff & Bunting Installation

Instructions & Registration

Disney transportation with the Zoe Twin ✨

Prep like a pro for Disney ✨

All things Disney ✨

Running with your Terra

How do I install or remove wheels on the Terra?

How do I lock the front wheel of the Terra?

What is the minimum age for The Terra?

How much storage does The Terra have?

How do I fold The Terra for storage?

How do I change the height of The Terra handlebar?

What are the height & weight limits for The Terra?

Which accessories are available for The Terra?

Terra Single & Double All-Terrain Strollers

Why isn't my coupon code working?

Promo Terms & Conditions  -  Price Match Policy

My credit card transaction was declined. How can I place my order?

Tax Exempt Orders

Payments & Checkout

Chemicals, Materials, and Safety Regulations

GREENGUARD Gold Certified FAQs

Baby Safety Alliance FAQs

Chemicals, Materials, Certifications and Safety Regulations

The Tandem FAQs

Tandem

Product Restock Updates

Babylist FAQs

Review our Return Policy or start a return

Check out our Warranty program and file a claim

Some orders may experience delays due to supply chain issues and increased package volume in carrier networks. Availability dates do not reflect the most up-to-date timing.

Compact in design and limitless in possibilities, The Journey was made to help you thrive as you bring a baby into your world. Plus, its sleek aesthetic and the ability to add seats as your family grows & you navigate your way through parenthood.

The Twin double stroller is designed to help parents navigate life with two (or more) kiddos and experience the world as a family. Its super lightweight frame and reliable, compact fold make tackling errands with kids in tow a breeze!

Voted best stroller for air travel by People, The Traveler is a perfect fit for your next flight or cross-country road trip. Its compact fold fits in airplane overhead bins and leaves you plenty of trunk space.

Patented triple and quad strollers that still manage to be lightweight and compact – they adapt to meet your family's changing needs!

Accessorize your ride with all the essentials for wherever you're headed!

Everything you need to know about taking your Zoe to Disney

Thanks for rolling with us, our inventory has been flying off the shelves! We update this page regularly with any updates to our restock schedule - refresh this page often to stay in the loop! Here's a quick guide of products scheduled for an upcomin

Thanks for rolling with us, our inventory has been flying off the shelves! We update this page regularly with any updates to our restock schedule - refresh this page often to stay in the loop! Here&apos;s a quick guide of products scheduled for an upcoming restock<span data-offset-key="a9kpd-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0);">&#x1F4E7; You can also sign up to be notified about any restocks on the&#xA0;product page<span data-offset-key="a9kpd-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0);">&#xA0;and select &quot;notify me&quot; and you&apos;ll be first to know!<a href="https://zoebaby.attn.tv/p/dKc/landing-page" rel="noopener noreferrer" target="_blank">&#xA0;</a> <hr> <a href="https://zoebaby.com/products/zoe-stroller-rain-cover?variant=31112931246114" target="_blank" rel="noopener noreferrer">Twin, Tour/Traveler, Trio Rain Cover</a>&#xA0;- Early 2026<img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025092513-8b03f08f-89a6-4f85-b31f-14df68b537c8-e994fbc5-3fef-44d4-9882-1bc79f2655ee.png" class="fr-fic fr-dii"> <hr> <a href="https://zoebaby.com/products/mesh-storage-bags" target="_blank" rel="noopener noreferrer">Mesh Storage Bags</a> - Early 2026<img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025100616-3de817e8-456b-4f68-9349-1e45bb61b922-5a6006e6-f7fe-4d17-9e42-216fc3ce108a.png" style="width: 300px;" class="fr-fic fr-dib"><hr> <a href="https://zoebaby.com/products/stroller-seat-liner-v2?variant=41243340603426" target="_blank" rel="noopener noreferrer">Forest Seat Liner</a> - Early 2026<img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025110214-b1e306c9-5e4a-4324-a1cb-7e1dea4ba6c4-228535c4-46c8-43d4-bc43-f597317ea3a9.png" style="width: 300px;" class="fr-fic fr-dib"><hr> <a href="https://zoebaby.com/products/the-traveler?variant=41004134072354" target="_blank" rel="noopener noreferrer">The Traveler Ocean Blue</a> - Late January 2026<img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025112415-c7b82acd-9620-4c6c-9f32-9a30929d4946-zoe_baby0711.webp" style="width: 300px;" class="fr-fic fr-dib"><hr> <a href="https://zoebaby.com/products/snack-tray?variant=41243338735650" target="_blank" rel="noopener noreferrer">Twin V2 Double Snack Tray</a> - Late January 2026<img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025112621-f79c0482-63d5-4c8d-8ada-b50477b8a534-twin%20v2%20snack%20tray.webp" style="width: 300px;" class="fr-fic fr-dib"> <hr><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025031313-9bba2093-9ec2-4791-9366-7989fd7252d5-cx-team-presentation-03-13-2025_09_43_am.png" style="width: 300px;" class="fr-fic fr-dib">All restock dates are estimates and are subject to change depending on supply chain logistics. If you&#x2019;re looking for information on another item not listed, feel free to reach out to our Customer Experience team ~ help@zoebaby.com. We want to be transparent with you and provide you with as much information as possible, and if there&#x2019;s an item that we do not plan to restock, we&#x2019;ll be glad to let you know. Thanks so much for your patience!

We’re so excited to be a part of your baby’s journey! For any questions or assistance with your Babylist order, please contact Babylist directly. They’ll be able to help you out with all the details and make sure everything is just perfect for you an

<img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024071913-6e06e503-ecfc-4693-9313-8d0b89017ebe-logo.png" style="width: 300px;" class="fr-fic fr-dib fr-fil">We&#x2019;re so excited to be a part of your baby&#x2019;s journey! For any questions or assistance with your Babylist order, please contact Babylist directly.&#xA0;They&#x2019;ll be able to help you out with all the details and make sure everything is just perfect for you and your little one. You can view their Help Center&#xA0;<a href="https://help.babylist.com/hc/en-us?_gl=1*8lw3a*_gcl_au*MTUwNjE3MTgzMi4xNzIxMjI3MDUx*_ga*NjM5Mzc2ODk0LjE3MjEyMjcwNTA.*_ga_JF0J4XY8GF*MTcyMTI0ODUxNS4yLjAuMTcyMTI0ODUxNS42MC4wLjA." style="text-decoration:none;">here</a>&#xA0;or&#xA0;<a href="https://help.babylist.com/hc/en-us/requests/new?_gl=1*1ms8ha0*_gcl_au*MTUwNjE3MTgzMi4xNzIxMjI3MDUx*_ga*NjM5Mzc2ODk0LjE3MjEyMjcwNTA.*_ga_JF0J4XY8GF*MTcyMTI0ODUxNS4yLjEuMTcyMTI0ODc4MS40OS4wLjA." style="text-decoration:none;">submit a request</a>&#xA0;and their team will be in touch with you!&#xA0; &#x1F31F; Another fun tip -&#xA0;If you&apos;re cruising through Beverly Hills, CA, make sure you stop by the Babylist Showroom and check out the Twin V2 in all its glory! &#x1F31F;&#xA0; Location211 SOUTH BEVERLY DRIVEBEVERLY HILLS, CA 90212HoursWEDNESDAY &#x2014; MONDAY11AM &#x2014; 7PMCLOSED ON TUESDAYS<a href="https://www.babylist.com/lp/showroom" rel="noopener noreferrer" target="_blank">View more information here &#x1F9E1;&#x2728;</a> <img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024082113-1a578fd3-e752-43e4-aef4-72255ff614d0-zoe-shoppingbag-sticker.gif" style="width: 151px;" class="fr-fic fr-dib fr-fil"><hr> If you need more assistance from our Zoe team please feel free to reach out to us! For the fastest response time, email <a data-fr-linked="true" href="mailto:help@zoebaby.com," id="isPasted" style=" text-decoration: none;">help@zoebaby.com,</a> send us a chat (click the icon on the bottom right of this page), or text us @ 1-866-701-1720. We&#x2019;re generally able to respond to all email inquiries within 24 hours. Be sure to include your name, order number, and any other relevant information.

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