We’re thrilled to introduce the newest member of the Zoe family—our very first newborn stroller! Compact in design and limitless in possibilities, The Journey was made to help you thrive as you bring a baby into your world.

The Journey FAQs

What’s in the Guide: Follow these steps to get strollin' in 5 minutes or less -- no tools required!

<p>The Journey is thoughtfully designed to be compact and full of possibilities, making life easier as you welcome your little one into the world. Its sleek look and ability to grow with your family makes it the perfect companion for navigating parenthood with ease and style!</p><p style="text-align: left;"><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/IL2KAMCdkVI?autoplay=1&amp;mute=1&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p><p id="isPasted"><strong>What&#x2019;s in the Guide:</strong></p><ul><li><a href="https://support.zoebaby.com/en-US/getting-started-guide---the-journey-602377#setup">Setting up Your Journey</a></li><li><a href="https://support.zoebaby.com/en-US/getting-started-guide---the-journey-602377#how-to-fold-and-open-the-journey">How to Fold and Open The Journey</a></li><li><a href="https://support.zoebaby.com/en-US/getting-started-guide---the-journey-602377#bassinet">Journey Bassinet</a></li><li><a href="https://support.zoebaby.com/en-US/getting-started-guide---the-journey-602377#the-many-configurations-of-the-journey">Seat Configurations</a></li><li><a href="https://support.zoebaby.com/en-US/getting-started-guide---the-journey-602377#lets-go-duo">Duo Mode</a></li><li><a href="https://support.zoebaby.com/en-US/getting-started-guide---the-journey-602377#harness">Adjusting the Harness</a></li><li><a href="https://support.zoebaby.com/en-US/getting-started-guide---the-journey-602377#installing-your-cup-holder">Installing your Twist on Cup Holder</a></li><li><a href="https://zoebaby.com/pages/enjoy-the-journey" rel="noopener noreferrer" target="_blank">How To Videos</a></li><li><a href="https://zoebaby.com/pages/journey-comparison-chart" rel="noopener noreferrer" target="_blank">Comparison Chart</a></li><li><a href="https://support.zoebaby.com/en-US/getting-started-guide---the-journey-602377#all-journey-manuals">All Journey Manuals</a></li><li><a href="https://support.zoebaby.com/en-US/getting-started-guide---the-journey-602377#clean">Keeping it Clean</a></li><li><a href="https://support.zoebaby.com/en-US/getting-started-guide---the-journey-602377#register">Register your Journey</a></li><li><a href="https://support.zoebaby.com/en-US/getting-started-guide---the-journey-602377#need-help-were-here">Contacting Zoe Support</a></li><li><a href="https://support.zoebaby.com/en-US/getting-started-guide---the-journey-602377#return">Returns</a></li><li><a href="https://support.zoebaby.com/en-US/getting-started-guide---the-journey-602377#warranty">Warranty</a></li></ul><h2 id="setup">Setting up Your Journey</h2><p>We know your hands are already full -- that&apos;s why your Journey will arrive 90% assembled. Follow these steps to get strollin&apos; in 5 minutes or less -- no tools required.&#xA0;</p><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/fi0swYzOmoM?&amp;feature=youtu.be&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span></p><h2 id><br></h2><h2 id="how-to-fold-and-open-the-journey">How to Fold and Open The Journey</h2><p style="text-align: left;">The Journey folds simply with one quick motion. View the video or follow the step-by-step instructions below! You can also view more Journey FAQs <a href="https://support.zoebaby.com/en-US/the-journey-faqs-602466" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">here</a>.&#xA0;</p><p style="text-align: left;"><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/BH306bC0JC8?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p><p style="text-align: left;"><span style="color: rgb(253, 141, 71);"><strong>To Unfold The Journey</strong></span></p><p><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024101419-171e555a-f7fe-45dc-8346-3bd58c525d7d-screenshot%202024-10-14%20at%203.11.12%E2%80%AFpm.png" style="width: 692px;" class="fr-fic fr-dib"></p><p><strong><span style="color: rgb(253, 141, 71);">To Fold The Journey</span></strong></p><p id="isPasted"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024101419-a9c67eae-328f-4b1a-a90c-88aefa4b2e40-screenshot%202024-10-14%20at%203.11.00%E2%80%AFpm.png" style="width: 692px;" class="fr-fic fr-dib"></p><h2 id="-1"><br></h2><h2 id="bassinet">The Journey Bassinet&#xA0;</h2><p>Get to know your bassinet! <span style="background-color: transparent; font-size: 16px;">Your journey comes with a full-size bassinet, and you can view all the details about the Bassinet on our&#xA0;</span><span style="font-size: 16px;"><a href="https://support.zoebaby.com/en-US/1009854-32e6702789b243b38aa1451717c5f52f#setup" style="font-size: 14px;" target="_blank">FAQ page here</a></span><span style="background-color: transparent; font-size: 16px;">.</span></p><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/RjMGpvJAI-A?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span></p><h2 id="the-many-configurations-of-the-journey">The many configurations of The Journey</h2><p id="isPasted">For every step of the Journey &#x1F9E1;</p><table style="width: 100%;"><tbody><tr><td style="width: 33.3333%;"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025010317-14024f53-f785-4b05-9774-80a460377c8f-24.png" style="width: 300px;" class="fr-fic fr-dib"></td><td style="width: 33.3333%;"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025010317-01eabc2a-4f03-4ff6-a84d-6c89b5ad7452-25.png" style="width: 300px;" class="fr-fic fr-dib"></td><td style="width: 33.3333%;"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025010317-42a37a27-944f-425d-b2ee-4600c847d843-26.png" style="width: 300px;" class="fr-fic fr-dib"></td></tr><tr><td style="width: 33.3333%;"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025010317-340b78f5-d6f4-4da0-b0cb-4f80ddafb231-27.png" style="width: 300px;" class="fr-fic fr-dib"></td><td style="width: 33.3333%;"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025010317-7e7eda7b-2857-4c8c-8cf9-d94cf48ea59b-28.png" style="width: 300px;" class="fr-fic fr-dib"></td><td style="width: 33.3333%;"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025010317-92750b94-b658-45f1-8880-ec2dd875eb96-journey%20cx%20cheat%20sheet%20(3).png" style="width: 300px;" class="fr-fic fr-dib"></td></tr><tr><td style="width: 33.3333%;"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025010317-41d4a1c2-da4d-432d-bbf7-7521e3293420-30.png" style="width: 300px;" class="fr-fic fr-dib"></td><td style="width: 33.3333%;"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025010317-300576b7-bae7-43e3-a19a-ea124c942516-31.png" style="width: 300px;" class="fr-fic fr-dib"></td><td style="width: 33.3333%;"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025010317-5b8d369f-9211-48ec-8361-b16a67a6a8cf-32.png" style="width: 300px;" class="fr-fic fr-dib"></td></tr><tr><td style="width: 33.3333%;"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025010317-b8c6dce2-bf5f-421a-b00e-09b83d3360b3-33.png" style="width: 300px;" class="fr-fic fr-dib"></td><td style="width: 33.3333%;"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025010317-37d87e8c-bfe0-4918-af2a-57c9774ad010-34.png" style="width: 300px;" class="fr-fic fr-dib"></td><td style="width: 33.3333%;"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025010317-43f1d18a-3e78-4619-83ce-78fa760dd1bf-35.png" style="width: 300px;" class="fr-fic fr-dib"></td></tr></tbody></table><h2 id="-2"><br></h2><h2 id="lets-go-duo">Let&apos;s Go Duo!&#xA0;</h2><p id="isPasted">Ready to turn your Journey into a double stroller?! <a href="https://zoebaby.com/products/the-journey-add-on-seat-duo-extender-kit" rel="noopener noreferrer" target="_blank">The Journey Add-On Seat + Duo Extender Kit</a> you everything you need to start strolling with 2 kids. Be fully prepared for all the growth spurts, ever-changing preferences, and evolving demands of life with your growing family. For any duo configurations, you must have the <a href="https://zoebaby.com/products/duo-extender-kit" rel="noopener noreferrer" target="_blank">Duo Extender Kit</a> installed. Not sure what else you might need for duo mode? <a href="https://support.zoebaby.com/en-US/1017463-1b2e35a9a7fc46d1986dca4db156376b" rel="noopener noreferrer" target="_blank">Read more here with step-by-step instructions.</a>.&#xA0;</p><style type="text/css" id="isPasted">
li.li1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'} ul.ul1 {list-style-type: circle}
</style><p><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024122315-b20aa979-cb3d-468c-b425-cf6342994241-zoebaby_scene_03_0415.jpg" style="width: 692px;" class="fr-fic fr-dib"></p><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/2NirCNf5Do0?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p><h2 id="harness">Adjusting the Harness to fit your child</h2><ol><li id="isPasted">Press the brake and remove the canopy for easier access.</li><li>Turn the plastic end of the strap and thread it through the slot on the seat back that best fits your child. The straps should rest at or just above your child&#x2019;s shoulders.</li><li>Give the straps a gentle tug to make sure they&#x2019;re securely in place.</li><li>Reattach the canopy, and you&#x2019;re all set! &#x1F60A;</li></ol><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/ffNHjix9VLE??si=YftlgC3vrZmYGqzW&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p><h2 id="installing-your-cup-holder">Installing your cup holder</h2><p id="isPasted"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024121915-9a2f3639-3513-41d9-8609-91cd6727b019-twin%20on%20cup.png" style="width: 692px;" class="fr-fic fr-dib"></p><p><br></p><h2 style="text-align: center;" id="all-journey-manuals"><span style="font-size: 24px;">All Journey Manuals</span></h2><p style="text-align: center;"><a href="https://drive.google.com/file/d/1R9f276iMHc3jE3BbD36LJwpn1KS0745j/view?usp=drive_link" rel="noopener noreferrer" target="_blank"><strong>Journey Manual</strong></a></p><p style="text-align: center;"><strong><a href="https://drive.google.com/file/d/1R9f276iMHc3jE3BbD36LJwpn1KS0745j/view?usp=drive_link" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024091820-bf9afc4f-b8ab-498e-89e9-6d96579674d3-zoe-baby---studio0021-1.png" style="width: 407px;" class="fr-fic fr-dib"></a></strong></p><p><a href="https://drive.google.com/file/d/1BwJ3OETwfKaIV7ASYZUO55enjgzYCb5f/view?usp=sharing" rel="noopener noreferrer" target="_blank"><strong><br></strong></a></p><div style="text-align: center;"><a href="https://drive.google.com/file/d/1BwJ3OETwfKaIV7ASYZUO55enjgzYCb5f/view?usp=sharing" rel="noopener noreferrer" target="_blank"><strong>Bassinet Manual</strong></a></div><p><br></p><p style="text-align: center;"><a href="https://drive.google.com/file/d/1BwJ3OETwfKaIV7ASYZUO55enjgzYCb5f/view?usp=sharing" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024091820-ddd209ae-aaba-424b-9067-8ae2bec2d304-zoe-baby---studio0155%20(1).png" style="width: 394px;" class="fr-fic fr-dib"></a></p><p style="text-align: center;"><br></p><p style="text-align: center;"><a href="https://drive.google.com/file/d/1ysUxV46ARCIG8_jpYamIdCbFcMOOstoU/view?usp=sharing" rel="noopener noreferrer" target="_blank"><strong>Duo Kit Manual</strong></a></p><p id="isPasted" style="text-align: center;"><a href="https://drive.google.com/file/d/1ysUxV46ARCIG8_jpYamIdCbFcMOOstoU/view?usp=sharing" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025010317-2a6117b4-8270-4d7e-a44e-79f360bfa123-zoebaby09771.webp" style="width: 300px;" class="fr-fic fr-dib"></a></p><p style="text-align: center;"><a href="https://drive.google.com/file/d/1gpx6F7SDTIySJsEHSvpkRJMzazZ2bQEt/view?usp=sharing" rel="noopener noreferrer" target="_blank"><strong>Duo Bassinet Manual</strong></a></p><p style="text-align: center;"><a href="https://drive.google.com/file/d/1gpx6F7SDTIySJsEHSvpkRJMzazZ2bQEt/view?usp=sharing" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025010317-bccad788-d8d2-4aeb-b081-f3dd324bdabb-screenshot%202025-01-03%20at%2012.22.53%E2%80%AFpm.png" style="width: 300px;" class="fr-fic fr-dib"></a></p><p style="text-align: center;"><a href="https://drive.google.com/file/d/1qwxWWk9l8YBRAbH4gYCL7u2rIJFJdxAR/view?usp=sharing" rel="noopener noreferrer" target="_blank"><strong>Duo Seat Manual</strong></a></p><p style="text-align: center;"><a href="https://drive.google.com/file/d/1qwxWWk9l8YBRAbH4gYCL7u2rIJFJdxAR/view?usp=sharing" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025010317-7b3a3c3b-c65e-4e3f-a74d-67bd890f95eb-screenshot%202025-01-03%20at%2012.29.46%E2%80%AFpm.png" style="width: 353px;" class="fr-fic fr-dib"></a></p><p style="text-align: center;"><a href="https://drive.google.com/file/d/1YlGswxUceDoRx99MX8dX-NUnAz29FQuD/view" rel="noopener noreferrer" target="_blank"><strong>Journey Car Seat Adapters - Nuna, Maxi Cosi, Britax and Cybex</strong></a></p><p><a href="https://drive.google.com/file/d/1YlGswxUceDoRx99MX8dX-NUnAz29FQuD/view" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024122719-0678ee5d-09a8-451d-8ec4-ac8f82078a37-zoe-baby0949-1_39ec2424-5242-4851-bf77-188f8f6ddf23.webp" style="width: 300px;" class="fr-fic fr-dib"></a></p><p style="text-align: center;"><a href="https://drive.google.com/file/d/1vKpyLTPz5tTAf3NXmqIXkyTBTaSbesLO/view" rel="noopener noreferrer" target="_blank"><strong>Journey Car Seat Adapters - Chicco</strong></a><a href="https://drive.google.com/file/d/1vKpyLTPz5tTAf3NXmqIXkyTBTaSbesLO/view" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024122719-c267a1b4-fd44-4a09-b9d6-79c4b31bd9ed-zoebaby09531.webp" style="width: 300px;" class="fr-fic fr-dib"></a></p><p id="isPasted" style="text-align: center;"><a></a><a href="https://drive.google.com/file/d/1acPmWHEHNZn3T30Maml961a6RLkYSVxi/view?usp=sharing" rel="noopener noreferrer" target="_blank"><strong>Journey Ride On Board</strong></a></p><p style="text-align: center;"><a href="https://drive.google.com/file/d/1acPmWHEHNZn3T30Maml961a6RLkYSVxi/view?usp=sharing" rel="noopener noreferrer" target="_blank"><strong><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025010317-ba66cae3-bde1-4f6e-9185-49e577a06b9f-screenshot%202025-01-03%20at%2012.20.30%E2%80%AFpm.png" style="width: 300px;" class="fr-fic fr-dib"></strong></a></p><table style="width: 100%;"><tbody><tr><td style="width: 100.0000%;"><h2 dir="ltr" id="clean"><span style="font-size: 18px;">How to care for your Journey &#x1F9FD; &#x1FAE7;</span></h2><p dir="ltr"><span style=" text-decoration: none;">We recommend using a damp cloth and, if necessary, a mild detergent. However, all fabrics can be removed and washed. Before washing, please ensure that all fastenings, foam, plastic, or metal parts are separated from the fabric.&#xA0;</span></p><p dir="ltr"><span style=" text-decoration: none;">Please follow the washing instructions on the labels of the individual parts. If your product is still wet due to rain or after cleaning, please leave it open until it is completely dry.</span></p></td></tr><tr><td style="width: 100.0000%;"><h2 id="register"><span style="font-size: 18px;">Register your Journey</span></h2><p>You can register your stroller online or through the mail. Grab the postcard that was attached to your stroller when you unboxed it for all of the info you&apos;ll need. Fill out the fields on the postcard, or <a href="https://zoebaby.com/pages/register-your-zoe" rel="noopener noreferrer" target="_blank">go here to register online</a>. Registering your stroller ensures you&apos;ll be properly notified of any safety alerts or recalls.&#xA0;</p></td></tr><tr><td><br><h2 id="need-help-were-here"><span style="font-size: 18px;">Need Help? We&apos;re Here!</span></h2><p>Zoe&apos;s world class Customer Experience Team is here to help you every step of the way. If you have questions of any kind, please do not hesitate to reach out.&#xA0;</p><p><a href="https://zoebaby.com/pages/get-in-touch" rel="noopener noreferrer" target="_blank">Find us on chat most weekdays, text us (866-701-1720), or send us an email ~ help@zoebaby.com</a> &#x1F4AC;</p></td></tr><tr><td style="width: 100.0000%;"><h2 id="return"><span style="font-size: 18px;">Returns</span></h2><p>Your kid might not have a return policy, but we sure do! We offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. The goal of this policy is to let you test drive the stroller in your home and truly *feel* how awesome our products are. We know that sometimes you just need to see it for yourself and experience the ease, comfort, and simplicity of Zoe. Please be mindful of keeping items in new condition and avoid using strollers outdoors to ensure a full refund.&#xA0;</p><p><a href="https://support.zoebaby.com/en-US/return-exchange-policy-108592"><em>View full return policy</em></a></p><p><a href="https://zoebaby.returnscenter.com/" rel="noopener noreferrer" target="_blank"><em>Start a return</em></a></p></td></tr><tr><td style="width: 100.0000%;"><h2 id="warranty"><span style="font-size: 18px;">Warranty</span></h2><p>Your Zoe stroller is warranted to be free from manufacturing defects for a period of 2 years from the date of purchase under normal use and in compliance with the operating instructions.</p><p><a href="https://support.zoebaby.com/en-US/zoe-warranty-policy-108590" rel="noopener noreferrer" target="_blank"><em>View full warranty policy</em></a></p><p><a href="https://zoebaby.com/pages/warranty"><em>Start a warranty claim</em></a></p></td></tr></tbody></table><p><br></p><p><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025012819-11367bbb-0ad7-427b-9433-dc1e76aebc59-greenguard_ul2818_gold_rgb_green.jpg" style="width: 225px;" class="fr-fic fr-dib fr-fil"></p><p><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025032018-386674bf-18e8-49ae-81ae-f165abc0741d-jpma-18-certification-seal-ol-cmyk.png" style="width: 215px;" class="fr-fic fr-dib fr-fil"></p><p><br></p><p><br></p>

Getting Started Guide - The Journey

In addition to our latest Newborn Stroller, we’ve got some amazing accessories to make your strolling experience even better! Check them all out here!

The Journey Accessories

The Journey stroller comes with a bassinet and features an expanding canopy and breezy ventilation for maximum comfort.

<p>Compact in design and limitless in possibilities, The Journey was made to help you thrive as you bring a baby into your world. Plus, its sleek aesthetic and the ability to add seats as your family grows create a seamless experience as you navigate your way through parenthood.</p><p><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024123017-6d475a49-d21a-48e6-8c1c-6142376908c6-2024122616-cfa91c4d-2ef9-43e8-b1d6-0057efece10a-zoebaby_scene_01_0217.jpg" style="width: 692px;" class="fr-fic fr-dib fr-fil"></p><p dir="ltr"><span style="text-decoration:none;"><strong>What&apos;s in this article:</strong></span></p><ul><li dir="ltr"><a href="https://support.zoebaby.com/en-US/1009854-32e6702789b243b38aa1451717c5f52f#bassinet-features">Bassinet Features</a></li><li><a href="https://support.zoebaby.com/en-US/journey-bassinet-faqs-1009854#how-to-assemble-the-bassinet">How to assemble the Bassinet</a></li><li id="isPasted"><a href="https://support.zoebaby.com/en-US/1009854-32e6702789b243b38aa1451717c5f52f#setup">Duo Mode Configurations</a></li><li dir="ltr"><a href="https://support.zoebaby.com/en-US/1009854-32e6702789b243b38aa1451717c5f52f#faq">FAQs</a></li><li dir="ltr"><a href="https://zoebaby.com/pages/enjoy-the-journey" rel="noopener noreferrer" target="_blank">How To Videos</a></li><li dir="ltr"><span style="text-decoration:none;"><a href="https://support.zoebaby.com/en-US/1009854-32e6702789b243b38aa1451717c5f52f#need-help-were-here">Contacting Customer Service</a></span></li><li dir="ltr"><span style="text-decoration:none;"><a href="https://support.zoebaby.com/en-US/1009854-32e6702789b243b38aa1451717c5f52f#returns">Returns</a></span></li><li><span style="text-decoration:none;"><a href="https://support.zoebaby.com/en-US/1009854-32e6702789b243b38aa1451717c5f52f#warranty">Warranty</a></span></li></ul><h2 id="bassinet-features">Bassinet Features</h2><p><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024123015-39135059-70fb-419c-b4da-7006bd638dfa-bassinet.png" style="width: 692px;" class="fr-fic fr-dib"></p><p><br></p><h2 id="how-to-assemble-the-bassinet">How to assemble the Bassinet</h2><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/RjMGpvJAI-A?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span></p><h2 id="setup" style="text-align: center;">Duo Bassinet Configurations</h2><table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;"><p style="text-align: center;"><br></p><div id="isPasted" style="text-align: center;"><span style="font-size: 18px;"><strong><span style="color: rgb(0, 0, 0);">Seat with Parent Facing Car Seat</span></strong></span></div><p style="text-align: center;"><span style="font-size: 16px;"><em>What&apos;s needed: <a href="https://zoebaby.com/products/duo-extender-kit" rel="noopener noreferrer" target="_blank">Duo Extender Kit</a> &amp; the <a href="https://zoebaby.com/products/the-journey-car-seat-adapter-gracco" rel="noopener noreferrer" target="_blank">Chico &amp; Graco</a> Or <a href="https://zoebaby.com/products/the-journey-car-seat-adapter-nuna" rel="noopener noreferrer" target="_blank">Nuna Car Seat Adapters</a>.</em></span></p><p style="text-align: left;"><br></p><p style="text-align: left;"><br></p><p style="text-align: left;"><br></p><p style="text-align: left;"><br></p></td><td style="width: 50.0000%;"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024123017-89cde57a-6212-4891-aedb-40e57c074a20-car%20seat%20and%20duo%20basket.jpeg" style="width: 377px;" class="fr-fic fr-dib fr-fil"></td></tr><tr><td style="width: 50.0000%;"><div style="text-align: center;"><span id="isPasted" style="font-size: 18px;"><strong><span style="color: rgb(0, 0, 0);">Duo Bassinet<br></span></strong></span><span style="font-size: 16px;"><em>What&apos;s needed: <a href="https://zoebaby.com/products/duo-extender-kit" rel="noopener noreferrer" target="_blank">Duo Extender Kit</a> &amp;&#xA0;</em><a href="https://zoebaby.com/products/duo-bassinet" rel="noopener noreferrer" target="_blank"><em>Duo Bassinet</em></a></span></div><br><br><br><br><br><br><br><br></td><td style="width: 50.0000%;"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024123017-f7fbc766-528e-4a01-a0d5-bbc390e613c0-zoe%20baby0675.jpeg" style="width: 377px;" class="fr-fic fr-dib fr-fil"></td></tr><tr><td style="width: 50.0000%;"><div id="isPasted" style="text-align: center;"><span style="font-size: 18px;"><strong><span style="color: rgb(0, 0, 0);">Forward Facing Seat &amp; Duo Bassinet</span></strong></span></div><p style="text-align: center;"><span style="font-size: 18px;"><span style="font-size: 16px;"><em>What&apos;s needed: <a href="https://zoebaby.com/products/duo-extender-kit" rel="noopener noreferrer" target="_blank">Duo Extender Kit</a> &amp; <a href="https://zoebaby.com/products/height-adapters" rel="noopener noreferrer" target="_blank">Height Adapters&#xA0;</a>(optional)</em></span></span></p><br><br><br><br><br><br><br><br></td><td style="width: 50.0000%;"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024123017-85a53c3f-67f1-456b-90c7-98b2c00f4461-seat%20with%20duo%20bassinet.jpeg" style="width: 377px;" class="fr-fic fr-dib fr-fil"></td></tr><tr><td style="width: 50.0000%;"><div id="isPasted" style="text-align: center;"><span style="font-size: 18px;"><strong><span style="color: rgb(0, 0, 0);">Parent Facing Seat &amp; Duo Bassinet</span></strong></span></div><p style="text-align: center;"><span style="font-size: 16px;"><em>What&apos;s needed: <a href="https://zoebaby.com/products/duo-extender-kit" rel="noopener noreferrer" target="_blank">Duo Extender Kit</a> &amp; <a href="https://zoebaby.com/products/height-adapters" rel="noopener noreferrer" target="_blank">Height Adapters&#xA0;</a>(optional)</em></span></p><br><br><br><br><br><br><br><br><br></td><td style="width: 50.0000%;"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024123017-feca8d6d-3da6-4b0a-9e6e-6d8baeba3b3d-zoe%20baby0673.jpeg" style="width: 377px;" class="fr-fic fr-dib fr-fil"></td></tr></tbody></table><p><br></p><h2 id="faq">FAQs</h2><table id="isPasted" style="width: 100%;"><tbody><tr><td style="width: 100.0000%;"><p dir="ltr" id="isPasted"><span style=" text-decoration: none;"><strong><span style="color: rgb(42, 139, 124);">Does the Full-Size Bassinet come with The Journey?</span></strong></span></p><ul><li>Yes! The Journey comes with The Stroller Seat, Frame, Bassinet, and Steering Wheel Toy!</li></ul></td></tr><tr><td style="width: 100.0000%;"><p dir="ltr" id="isPasted"><span style=" text-decoration: none;"><strong><span style="color: rgb(42, 139, 124);">Do I need to purchase the Duo Mode Bassinet Separately?</span></strong></span></p><ul><li>Yes, you will need to purchase the <a href="https://zoebaby.com/products/duo-extender-kit" rel="noopener noreferrer" target="_blank">Duo Extender Kit</a> + the<a href="https://zoebaby.com/products/duo-bassinet" rel="noopener noreferrer" target="_blank">&#xA0;Duo Bassinet</a> separately.&#xA0;</li></ul></td></tr><tr><td style="width: 100.0000%;"><p dir="ltr" id="isPasted"><span style=" text-decoration: none;"><strong><span style="color: rgb(42, 139, 124);">Does the Duo Mode Bassinet come in any other colors?</span></strong></span></p><ul><li>Duo mode bassinet only comes in black</li></ul></td></tr><tr><td><p dir="ltr" id="isPasted"><span style=" text-decoration: none;"><strong><span style="color: rgb(42, 139, 124);">What is the weight limit for the Bassinet?</span></strong></span></p><ul><li>20 lbs</li></ul></td></tr><tr><td><p dir="ltr" id="isPasted"><span style=" text-decoration: none;"><strong><span style="color: rgb(42, 139, 124);">When can I start using the seat of the stroller instead of the bassinet?</span></strong></span></p><ul><li><span style=" text-decoration: none;">The bassinet is designed for babies up to 20 lbs or until they outgrow it. Once your little one outgrows the bassinet, you can switch to using the stroller seat in the horizontal position. When your baby is able to sit up on their own, you can adjust the seat to the upright position. The stroller seat can support a maximum weight of 48.5 lbs.</span></li></ul></td></tr><tr><td><p dir="ltr" id="isPasted"><span style=" text-decoration: none;"><strong><span style="color: rgb(42, 139, 124);">What is the fabric made out of?</span></strong></span></p><ul><li dir="ltr"><strong id="isPasted">Canopy &amp; Fabric:&#xA0;</strong>Recycled PET Fabric with 50+ UPF. Recycled Post-Consumer Polyester which comes from plastic waste collected in the environment, mainly in seas and landfills. &#x1F30E;&#x1F30A;&#x1F9E1;</li><li><strong id="isPasted"><span style="background-color: rgb(255, 255, 255);">Mattress &amp; Cover</span></strong><span style="background-color: rgb(255, 255, 255);">: Polyester</span></li></ul></td></tr><tr><td><p dir="ltr" id="isPasted"><span style=" text-decoration: none;"><strong><span style="color: rgb(42, 139, 124);">Is the bassinet safe for overnight sleep?</span></strong></span></p><ul><li dir="ltr"><span style=" text-decoration: none;">No, we only recommend letting your baby sleep in it while strolling and under adult supervision.&#xA0;</span></li></ul></td></tr><tr><td><p id="isPasted"><span style=" text-decoration: none;"><strong><span style="color: rgb(42, 139, 124);">Are the bassinet and seats of the Journey compatible with any other Zoe strollers?</span></strong></span></p><ul><li dir="ltr"><span style=" text-decoration: none;">No, the bassinet is only compatible with The Journey.</span></li></ul></td></tr><tr><td><p id="isPasted"><span style=" text-decoration: none;"><strong><span style="color: rgb(42, 139, 124);">When can I start using the seat of the stroller instead of the bassinet?</span></strong></span></p><ul><li dir="ltr"><span style=" text-decoration: none;">The bassinet is designed for babies up to 20 lbs or until they outgrow it. Once your little one outgrows the bassinet, you can switch to using the stroller seat in the horizontal position. When your baby is able to sit up on their own, you can adjust the seat to the upright position. The stroller seat can support a maximum weight of 48.5 lbs.</span></li></ul></td></tr><tr><td><p dir="ltr" id="isPasted"><span style=" text-decoration: none;"><strong><span style="color: rgb(42, 139, 124);">Which accessories are compatible with The Journey?</span></strong></span></p><ul><li><span style=" text-decoration: none;">View all compatible accessories&#xA0;</span><a href="https://support.zoebaby.com/en-US/602467-b7ee052709c440dbb5ee347d9fde08a8" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank"><span style=" text-decoration: none;">here</span></a><span style=" text-decoration: none;">.&#xA0;</span></li></ul></td></tr></tbody></table><p><a id="isPasted"><span style="color: rgb(251, 160, 38);">Read more Journey FAQs here</span></a><span style="color: rgb(251, 160, 38);"><br></span></p><h2 id="need-help-were-here">Need Help? We&apos;re Here!</h2><p>Zoe&apos;s world class Customer Experience Team is here to help you every step of the way. If you have questions of any kind, please do not hesitate to reach out.&#xA0;</p><p><a href="https://zoebaby.com/pages/get-in-touch" rel="noopener noreferrer" target="_blank">Find us on chat most weekdays, text us (866-701-1720), or send us an email ~</a> <a href="mailto:help@zoebaby.com">help@zoebaby.com</a>.</p><h2 id="returns"><span style="font-size: 18px;">Returns</span></h2><p>Your kid might not have a return policy, but we sure do! We offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. The goal of this policy is to let you test drive the stroller in your home and truly *feel* how awesome our products are. We know that sometimes you just need to see it for yourself and experience the ease, comfort, and simplicity of Zoe. Please be mindful of keeping items in new condition and avoid using strollers outdoors to ensure a full refund.&#xA0;</p><p><a href="https://support.zoebaby.com/en-US/return-exchange-policy-108592"><em>View full return policy</em></a></p><p><a href="https://zoebaby.returnscenter.com/" rel="noopener noreferrer" target="_blank"><em>Start a return</em></a></p><h2 id="warranty"><span style="font-size: 18px;">Warranty</span></h2><p>Your Zoe stroller is warranted to be free from manufacturing defects for a period of 2 years from the date of purchase under normal use and in compliance with the operating instructions.</p><p><a href="https://support.zoebaby.com/en-US/zoe-warranty-policy-108590" rel="noopener noreferrer" target="_blank"><em>View full warranty policy</em></a></p><p><a href="https://zoebaby.com/pages/warranty"><em>Start a warranty claim</em></a></p><p><br></p><p style="text-align: left;"><br></p>

Journey Bassinet FAQs

With stain-resistant fabrics, most spills are cleaned after using a warm, damp cloth and air drying. Each stroller has specific cleaning instructions. Find out more here!

<p id="isPasted">Making memories in new places can get a little messy.</p><p>Thankfully, our strollers are easy to clean. With stain-resistant fabrics, most spills are cleaned after using a warm, damp cloth and air drying.</p><p>Each stroller has specific cleaning instructions on the tag. Avoid harsh chemicals, and spot clean with detergent to test before using across all fabric.</p><p dir="ltr"><span style="text-decoration:none;"><strong>What&apos;s in this article:</strong></span></p><ul><li dir="ltr"><span style="text-decoration:none;"><a href="https://support.zoebaby.com/en-US/894340-24d6847a5aa84a5e993b99db5c8535c9#how-to-clean-your-journey-">How to clean your Journey</a></span></li><li dir="ltr"><span style="text-decoration:none;"><a href="https://support.zoebaby.com/en-US/894340-24d6847a5aa84a5e993b99db5c8535c9#wheels">How to clean Wheels</a></span></li><li dir="ltr"><span style="text-decoration:none;"><a href="https://support.zoebaby.com/en-US/894340-24d6847a5aa84a5e993b99db5c8535c9#stroller-maintenance">Stroller Maintenace</a></span></li><li dir="ltr"><a href="https://zoebaby.com/pages/enjoy-the-journey" rel="noopener noreferrer" target="_blank">How To Videos</a></li><li dir="ltr"><span style="text-decoration:none;"><a href="https://support.zoebaby.com/en-US/894340-24d6847a5aa84a5e993b99db5c8535c9#contact">Contacting Customer Service</a></span></li><li dir="ltr"><span style="text-decoration:none;"><a href="https://support.zoebaby.com/en-US/894340-24d6847a5aa84a5e993b99db5c8535c9#return">Returns</a></span></li><li dir="ltr"><span style="text-decoration:none;"><a href="https://support.zoebaby.com/en-US/894340-24d6847a5aa84a5e993b99db5c8535c9#warranty">Warranty</a></span></li></ul><h2 id="how-to-clean-your-journey-">How to clean your Journey &#x1F9FD;&#x1FAE7;</h2><table style="width: 100%;"><tbody><tr><td style="width: 100.0000%;"><div><strong>Regular Cleaning:</strong> Hand wash using a sponge and, if needed, a mild detergent. Wipe off excess water with a dry cloth and let the stroller dry in a shaded area.</div></td></tr><tr><td style="width: 100.0000%;"><div><strong id="isPasted">For Stubborn Dirt:</strong> Dilute a mild detergent and apply it directly to the dirty area. Wipe away any remaining detergent thoroughly.</div></td></tr><tr><td style="width: 100.0000%;"><div><strong id="isPasted">Drying:</strong> If the stroller gets wet from rain or cleaning, leave it open until it is completely dry before folding or storing.</div></td></tr><tr><td style="width: 100.0000%;"><div><strong id="isPasted">Fabric Washing:</strong> All fabrics can be removed and hand-washed. Before washing, ensure that fastenings, foam, plastic, or metal parts are separated from the fabric. For more information, please reach out to <a href="mailto:help@zoebaby.com">help@zoebaby.com</a>.</div></td></tr></tbody></table><h2 id="wheels">Wheels&#xA0;</h2><p>Over time, the swivel wheel holders (where you attach the front wheels) and the front wheel axles can collect dirt. To keep things rolling smoothly, take the wheels off every now and then and give them a quick clean with lukewarm water. Make sure everything is completely dry before popping the wheels back on!&#xA0;</p><p><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024102120-8c77759c-8c13-48d9-9a85-490c0cf6c5bd-zoe-baby---studio0098%20(1).png" style="width: 300px;" class="fr-fic fr-dib fr-fil"></p><h2 id="stroller-maintenance">Stroller Maintenance&#xA0;</h2><p>To keep your stroller looking great, try not to leave it in the sun, as the fabric and plastic can fade over time. A little bit of discoloration or wear on The Journey stroller is normal with regular use and exposure to the elements&#x2014;just part of its journey with you! &#x1F60A;</p><h2 id="important-&#xFE0F;">Important &#x26A0;&#xFE0F;</h2><ul><li style="font-size: 16px;">Never bleach or dry clean.</li><li style="font-size: 16px;">Always let fabrics fully dry before folding.</li><li style="font-size: 16px;">If it&#x2019;s rainy, be sure to use the rain cover to keep your stroller protected.&#xA0;</li><li style="font-size: 16px;">If The Journey stroller gets wet from rain or cleaning, do not fold it up. Make sure to leave it open in a well-ventilated area until it&#x2019;s fully dry&#x2014;it&#x2019;ll be ready to go in no time!</li></ul><hr><table style="width: 100%;"><tbody><tr><td style="width: 100.0000%;"><h2 id="contact"><span style="font-size: 18px;">Need Help? We&apos;re Here!&#xA0;</span></h2><p>Zoe&apos;s world class Customer Experience Team is here to help you every step of the way. If you have questions of any kind, please do not hesitate to reach out.&#xA0;</p><p><a href="https://zoebaby.com/pages/get-in-touch" rel="noopener noreferrer" target="_blank">Find us on chat most weekdays, text us (866-701-1720), or send us an email ~ help@zoebaby.com</a> &#x1F4AC;</p></td></tr><tr><td style="width: 100.0000%;"><h2 id="return"><span style="font-size: 18px;">Returns&#xA0;</span></h2><p>Your kid might not have a return policy, but we sure do! We offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. The goal of this policy is to let you test drive the stroller in your home and truly *feel* how awesome our products are. We know that sometimes you just need to see it for yourself and experience the ease, comfort, and simplicity of Zoe. Please be mindful of keeping items in new condition and avoid using strollers outdoors to ensure a full refund.&#xA0;</p><p><a href="https://support.zoebaby.com/en-US/return-exchange-policy-108592"><em>View full return policy</em></a></p><p><a href="https://zoebaby.returnscenter.com/" rel="noopener noreferrer" target="_blank"><em>Start a return</em></a></p><br></td></tr><tr><td style="width: 100.0000%;"><h2 id="warranty"><span style="font-size: 18px;">Warranty&#xA0;</span></h2><p>Your Zoe stroller is warranted to be free from manufacturing defects for a period of 2 years from the date of purchase under normal use and in compliance with the operating instructions.</p><p><a href="https://support.zoebaby.com/en-US/zoe-warranty-policy-108590" rel="noopener noreferrer" target="_blank"><em>View full warranty policy</em></a></p><p><a href="https://zoebaby.com/pages/warranty"><em>Start a warranty claim</em></a></p><br></td></tr></tbody></table><h2 id><br></h2><h2 id="-1"><br></h2><h2 id="-2"><br></h2>

How to clean your Journey

At Zoe, we care deeply about the health and well-being of your family. That's why we’re proud to announce that our strollers are JPMA and GREENGUARD Gold Certified. Find out more here!

<h2 id="isPasted">The Journey Materials</h2><p dir="ltr"><span style="text-decoration:none;"><strong>What&apos;s in this article:</strong></span></p><ul><li dir="ltr"><span style="text-decoration:none;"><a href="https://support.zoebaby.com/en-US/1008855-184b8424b38a4027a0cd6101d28b2a55#journey-seat-fabric">Seat Fabric</a></span></li><li dir="ltr"><span style="text-decoration:none;"><a href="https://support.zoebaby.com/en-US/1008855-184b8424b38a4027a0cd6101d28b2a55#inside-and-outside-of-the-canopy">Canopy Fabric</a></span></li><li dir="ltr"><span style="text-decoration:none;"><a href="https://support.zoebaby.com/en-US/1008855-184b8424b38a4027a0cd6101d28b2a55#bassinet">Bassinet Material</a></span></li><li dir="ltr"><span style="text-decoration:none;"><a href="https://support.zoebaby.com/en-US/1008855-184b8424b38a4027a0cd6101d28b2a55#parent-and-belly-bar-material">Parent Handlebar and Belly Bar</a></span></li><li dir="ltr"><span style="text-decoration:none;"><a href="https://support.zoebaby.com/en-US/1008855-184b8424b38a4027a0cd6101d28b2a55#frame">Frame Material</a></span></li><li dir="ltr"><span style="text-decoration:none;"><a href="https://support.zoebaby.com/en-US/1008855-184b8424b38a4027a0cd6101d28b2a55#wheels">Wheel Material</a></span></li><li dir="ltr"><a href="https://zoebaby.com/pages/enjoy-the-journey" rel="noopener noreferrer" target="_blank">How To Videos</a></li><li dir="ltr"><span style="text-decoration:none;"><a href="https://support.zoebaby.com/en-US/1008855-184b8424b38a4027a0cd6101d28b2a55#need-help-were-here">Contacting Customer Service</a></span></li><li dir="ltr"><span style="text-decoration:none;"><a href="https://support.zoebaby.com/en-US/1008855-184b8424b38a4027a0cd6101d28b2a55#returns">Returns</a></span></li><li><span style="text-decoration:none;"><a href="https://support.zoebaby.com/en-US/1008855-184b8424b38a4027a0cd6101d28b2a55#warranty">Warranty</a></span></li></ul><hr><h3 id><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024122720-69886196-250f-4bb7-92b7-cce537b21190-journey%20materials.png" style="width: 692px;" class="fr-fic fr-dib"></h3><p>At Zoe, we care deeply about the health and well-being of your family. That&apos;s why we&#x2019;re proud to announce that our strollers are JPMA and GREENGUARD Gold Certified. To find out more, please visit our FAQ pages <a href="https://support.zoebaby.com/en-US/articles/chemicals-materials-and-safety-regulations-26137" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;</p><h3 id="journey-seat-fabric"><span style="font-size: 18px; color: rgb(48, 193, 169);">Journey Seat Fabric</span></h3><p><strong>Piqu&#xE9; Knit Fabric -&#xA0;</strong>A textured knit with a raised, waffle-like pattern, offering breathability, durability, and a polished look. Commonly made from cotton, blends, or synthetics, it&#x2019;s ideal for warm weather.</p><p><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024121321-6807a650-6b8f-4324-8c81-d5aaa6374641-fabric%20material.jpg" style="width: 539px;" class="fr-fic fr-dib fr-fil"></p><h3 id="-1"><br></h3><h3 id="inside-and-outside-of-the-canopy"><span style="font-size: 18px; color: rgb(48, 193, 169);">Inside and outside of the canopy</span></h3><p><strong>UPF 50+, Recycled PET -&#xA0;</strong>Recycled Post-Consumer Polyester which comes from plastic waste collected in the environment, mainly in seas and landfills. &#x1F30E;&#x1F30A;&#x1F9E1;</p><p><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024121316-5c2346e7-78c0-4be3-a8dc-597255611ee0-canopy%20material.jpg" style="width: 519px;" class="fr-fic fr-dib"></p><h3 id="-2"><br></h3><h3 id="bassinet"><span style="font-size: 18px; color: rgb(48, 193, 169);">Bassinet Fabric</span></h3><p><strong>Canopy &amp; Fabric:</strong> Recycled PET Fabric with 50+ UPF</p><p><strong>Mattress &amp; Mattress Cover</strong>: Polyester</p><p id="isPasted"><strong><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024122719-596aa733-4f16-42d0-a386-ecafa31511bc-screenshot%202024-12-27%20at%202.58.51%E2%80%AFpm.png" style="width: 494px;" class="fr-fic fr-dib"></strong></p><h3 id="-3"><br></h3><h3 id="parent-and-belly-bar-material"><span style="font-size: 18px; color: rgb(48, 193, 169);">Parent and Belly Bar Material</span></h3><p><strong>PU leatherette -</strong> An artificial leather that is designed to look and feel like real leather. 100% PU leather is completely artificial and is considered vegan. PU material can have a more glossy appearance and is generally less thick than real leather.</p><h2 id="isPasted"><strong><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024121315-c1103a4a-6227-49eb-a9bf-dd3f1b5fd387-parent%20handlebar%20and%20belly%20bar.jpg" style="width: 560px;" class="fr-fic fr-dib"></strong></h2><h3 id="-4"><br></h3><h3 id="frame"><strong><span style="font-size: 18px; color: rgb(48, 193, 169);">F</span></strong><span style="font-size: 18px; color: rgb(48, 193, 169);"><strong>rame Material</strong></span></h3><p><strong>Aluminum material -&#xA0;</strong>Lightweight, durable, and rust-resistant, aluminum frames provide stability and a sleek design, making them ideal for daily use and travel.</p><p id="isPasted"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024121315-0eecd410-5c9a-4b8d-a76d-be477fba221e-frame%20material.jpg" style="width: 536px;" class="fr-fic fr-dib"></p><h3 id="-5"><br></h3><h3 id="wheels"><span style="font-size: 18px; color: rgb(48, 193, 169);">Wheel Material and Suspension</span></h3><p><strong>All-</strong><strong>Wheel Suspension -&#xA0;</strong>A system that absorbs shocks for a smoother ride on all terrains, providing comfort for the child and better control for the caregiver. Ideal for navigating bumps and rough surfaces.</p><p><strong>ER (mix of EVA and rubber) &amp; Rubber skin outer layer -&#xA0;</strong>This is a combination of lightweight cushioning with durability, while the rubber skin outer layer adds extra protection, grip, and resilience. Ideal for footwear, stroller wheels, and similar applications.</p><p><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024121316-1eb035c1-6336-4a8f-8865-be0ad640719c-wheel%20material.jpg" style="width: 523px;" class="fr-fic fr-dib"></p><h2 id="-6"><br></h2><p><br></p><hr><h2 id="need-help-were-here"><span style="font-size: 18px;">Need Help? We&apos;re Here!</span></h2><p>Zoe&apos;s world class Customer Experience Team is here to help you every step of the way. If you have questions of any kind, please do not hesitate to reach out.&#xA0;</p><p><a href="https://zoebaby.com/pages/get-in-touch" rel="noopener noreferrer" target="_blank">Find us on chat most weekdays, text us (866-701-1720), or send us an email ~ help@zoebaby.com.</a></p><h2 id="returns"><span style="font-size: 18px;">Returns</span></h2><p>Your kid might not have a return policy, but we sure do! We offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. The goal of this policy is to let you test drive the stroller in your home and truly *feel* how awesome our products are. We know that sometimes you just need to see it for yourself and experience the ease, comfort, and simplicity of Zoe. Please be mindful of keeping items in new condition and avoid using strollers outdoors to ensure a full refund.&#xA0;</p><p><a href="https://support.zoebaby.com/en-US/return-exchange-policy-108592"><em>View full return policy</em></a></p><p><a href="https://zoebaby.returnscenter.com/" rel="noopener noreferrer" target="_blank"><em>warranty</em></a></p><h2 id="warranty"><span style="font-size: 18px;">Warranty</span></h2><p>Your Zoe stroller is warranted to be free from manufacturing defects for a period of 2 years from the date of purchase under normal use and in compliance with the operating instructions.</p><p><a href="https://support.zoebaby.com/en-US/zoe-warranty-policy-108590" rel="noopener noreferrer" target="_blank"><em>View full warranty policy</em></a></p><p><a href="https://zoebaby.com/pages/warranty"><em>Start a warranty claim</em></a><em><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025012819-6cfe1c6d-cb8a-4ac6-87b5-9f2ab99249ba-greenguard_ul2818_gold_rgb_green.jpg" style="width: 196px;" class="fr-fic fr-dib fr-fil"></em><br></p>

Journey Materials FAQs

The Journey folds simply with one quick motion. You can view the video or the step-by-step directions here!

<p style="text-align: left;">The Journey folds simply with one quick motion. You can view the video or the step-by-step directions below! View more Journey FAQs <a href="https://support.zoebaby.com/en-US/the-journey-faqs-602466" rel="noopener noreferrer" target="_blank">here</a> and more videos <a href="https://zoebaby.com/pages/enjoy-the-journey" rel="noopener noreferrer" target="_blank">here</a>.</p><p style="text-align: left;"><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/BH306bC0JC8?autoplay=1&amp;mute=1&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p><h2 id="to-unfold-the-journey">To Unfold The Journey</h2><p>To unlock, pull the fold lock and lift the parent handlebar until you hear an audible click. Attach the seat to the connection points on both sides of the stroller until you hear a click and see the green indicator. The seat can face forward or backward based on your preference. Always ensure the seat is securely locked before placing your child in it. View the step-by-step below.&#xA0;</p><p><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025010315-4763970e-2123-42aa-bab1-6de2cb03ae5d-untitled%202.jpg" style="width: 692px;" class="fr-fic fr-dib"></p><h2 style="text-align: left;" id="to-fold-the-journey"><br>To Fold The Journey</h2><p>To fold the stroller, lock the wheels, close the canopy, and lower the parent handlebar. Pull up on the fold latch, press the button, and push down on the handlebar to compress the frame. Once folded, secure it with the fold lock on the side.</p><p><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024101419-a9c67eae-328f-4b1a-a90c-88aefa4b2e40-screenshot%202024-10-14%20at%203.11.00%E2%80%AFpm.png" style="width: 692px;" class="fr-fic fr-dii"></p><p><br></p><h2 id="isPasted">Need Help? We&apos;re Here!</h2><p>Zoe&apos;s world class Customer Experience Team is here to help you every step of the way. If you have questions of any kind, please do not hesitate to reach out.&#xA0;</p><p><a href="https://zoebaby.com/pages/get-in-touch" rel="noopener noreferrer" target="_blank">Find us on chat most weekdays, text us (866-701-1720), or send us an email ~</a> <a href="mailto:help@zoebaby.com">help@zoebaby.com</a>.</p><h2 id="returns"><span style="font-size: 18px;">Returns</span></h2><p>Your kid might not have a return policy, but we sure do! We offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. The goal of this policy is to let you test drive the stroller in your home and truly *feel* how awesome our products are. We know that sometimes you just need to see it for yourself and experience the ease, comfort, and simplicity of Zoe. Please be mindful of keeping items in new condition and avoid using strollers outdoors to ensure a full refund.&#xA0;</p><p><a href="https://support.zoebaby.com/en-US/return-exchange-policy-108592"><em>View full return policy</em></a></p><p><a href="https://zoebaby.returnscenter.com/" rel="noopener noreferrer" target="_blank"><em>Start a return</em></a></p><h2 id="warranty"><span style="font-size: 18px;">Warranty</span></h2><p>Your Zoe stroller is warranted to be free from manufacturing defects for a period of 2 years from the date of purchase under normal use and in compliance with the operating instructions.</p><p><a href="https://support.zoebaby.com/en-US/zoe-warranty-policy-108590" rel="noopener noreferrer" target="_blank"><em>View full warranty policy</em></a></p><p><a href="https://zoebaby.com/pages/warranty"><em>Start a warranty claim</em></a></p>

How to Fold and Open The Journey

The Journey has many configurations to accommodate you and your growing family! You can find out more information here.

<p>Ready to turn your Journey into a double stroller?! These extender kit options replace your axle &amp; basket to transform the bottom of your stroller into a cozy, safe spot for your 2nd kiddo. For any duo configurations, you must have the extender installed. This page will explain exactly what else you might need for duo mode!</p><p>View more <a href="https://zoebaby.com/pages/enjoy-the-journey" rel="noopener noreferrer" target="_blank">Journey videos here&#xA0;</a>&#x2728;</p><p><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024123018-35f2ff3e-ebc5-44f0-b944-5010aa589825-copy%20of%20zoebaby_scene_03_0534.jpeg" style="width: 692px;" class="fr-fic fr-dib"></p><p dir="ltr" id="isPasted"><span style="text-decoration:none;"><strong><span style="color: rgb(42, 139, 124);">What&apos;s in this guide:&#xA0;</span></strong></span></p><ul><li dir="ltr"><a href="https://support.zoebaby.com/en-US/1017463-1b2e35a9a7fc46d1986dca4db156376b#what-is-a-duo-extener-kit">What is a Duo Extender Kit?</a></li><li dir="ltr"><a href="https://support.zoebaby.com/en-US/1017463-1b2e35a9a7fc46d1986dca4db156376b#how-to-turn-your-journey-into-duo-mode">How to turn your Journey into Duo Mode</a></li><li dir="ltr"><a href="https://support.zoebaby.com/en-US/1017463-1b2e35a9a7fc46d1986dca4db156376b#faqs">FAQs</a></li><li dir="ltr"><a href="https://zoebaby.com/pages/enjoy-the-journey" rel="noopener noreferrer" target="_blank">How To Videos</a></li><li dir="ltr"><a href="https://support.zoebaby.com/en-US/1017463-1b2e35a9a7fc46d1986dca4db156376b#help" style="text-decoration:none;"><span style="text-decoration:none;">Contacting Zoe Support</span></a></li><li dir="ltr"><a href="https://support.zoebaby.com/en-US/1017463-1b2e35a9a7fc46d1986dca4db156376b#returns" style="text-decoration:none;"><span style="text-decoration:none;">Returns</span></a></li><li dir="ltr"><a href="https://support.zoebaby.com/en-US/1017463-1b2e35a9a7fc46d1986dca4db156376b#returns" style="text-decoration:none;"><span style="text-decoration:none;">Warranty</span></a></li><li dir="ltr"><span style="text-decoration:none;"><a href="https://support.zoebaby.com/en-US/1017463-1b2e35a9a7fc46d1986dca4db156376b#manual">Download the Manual</a></span></li></ul><p><span style="text-decoration:none;"><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/2NirCNf5Do0?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></span></p><h2 style="text-align: center;" id="what-is-a-duo-extender-kit">What is a Duo Extender Kit?&#xA0;</h2><p style="text-align: center;">To convert your Journey stroller from a single to a double, you&#x2019;ll need one of our Duo Kits. Check out more details below!</p><table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;"><a href="https://zoebaby.com/products/duo-extender-kit" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024123018-9a1358c4-c063-4982-a054-8e1b7a7894f5-duo%20extender%20kit.jpg" style="width: 343px;" class="fr-fic fr-dib"></a></td><td style="width: 50.0000%;"><br><br><div style="text-align: center;"><span style="font-size: 18px;"><a href="https://zoebaby.com/products/duo-extender-kit" rel="noopener noreferrer" target="_blank"><strong>The Duo Extender Kit</strong></a></span></div><div style="text-align: left; margin-left: 20px;"><a href="https://zoebaby.com/products/duo-extender-kit" rel="noopener noreferrer" target="_blank"><br></a><span style="font-size: 16px;">Ready to turn your Journey into a double stroller? This extender kit replaces your axle &amp; basket to transform the bottom of your stroller into a cozy, safe spot for your 2nd kiddo. For any duo configurations, you must have this extender installed. Not sure what else you might need for duo mode? <a href="https://support.zoebaby.com/en-US/the-journey-faqs-602466" rel="noopener noreferrer" target="_blank">Read more here</a>.</span></div><br><div style="margin-left: 20px;"><span style="font-size: 16px;"><strong>What&apos;s Included?</strong></span><span style="font-size: 18px;"><strong><br></strong></span></div><ul><li id="isPasted" style="text-align: left;">Basket</li><li style="text-align: left;">Wheel Guards</li><li style="text-align: left;">Duo Mode Rear Axle</li></ul><br><br><br></td></tr><tr><td style="width: 50.0000%;"><a href="https://zoebaby.com/products/the-journey-add-on-seat-duo-extender-kit" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024123018-50a292a1-745c-45a9-8930-333296202e70-add-on%20seat%20+%20duo%20extender%20kit3.jpg" style="width: 343px;" class="fr-fic fr-dib"></a></td><td style="width: 50.0000%;"><br><br><div style="text-align: center;"><a href="https://zoebaby.com/products/the-journey-add-on-seat-duo-extender-kit" rel="noopener noreferrer" target="_blank"><strong><span style="font-size: 18px;">The Journey Add-On Seat + Duo Extender Kit</span></strong></a></div><p><br></p><p dir="ltr" id="isPasted" style="text-align: left;">Let&#x2019;s go duo! This Add-On Seat + Duo Extender Kit will give you everything you need to start strolling with 2 kids. Be fully prepared for all the growth spurts, ever-changing preferences, and evolving demands of life with your growing family. <span id="isPasted" style="font-size: 16px;"><a href="https://support.zoebaby.com/en-US/the-journey-faqs-602466" rel="noopener noreferrer" target="_blank">Read more here</a>.</span></p><br><span style="font-size: 16px;"><strong>What&apos;s Included?</strong></span><span style="font-size: 18px;"><strong><br></strong></span><ul><li>Full-size add-on seat (infant compatible)</li><li>Duo extender axle, Duo basket, and wheel guards</li><li>Height adapters</li></ul><br></td></tr></tbody></table><p><br></p><table style="width: 100%;"><tbody><tr><td style="width: 100.0000%;"><h2 id="isPasted" style="text-align: center;">How to turn your Journey into Duo Mode</h2><p id="isPasted" style="text-align: center;"><em>You can read the step-by-step directions and/or watch the video <a href="https://youtu.be/2NirCNf5Do0" rel="noopener noreferrer" target="_blank">here</a></em></p></td></tr><tr><td>1.&#xA0;<strong id="isPasted">Prepare the Stroller:</strong> Engage the brake, remove the seat, and take out the basket. Adjust the parent handlebar to its lowest position and flip the stroller frame over.<br></td></tr><tr><td>2. <strong id="isPasted">Remove the Rear Axle:</strong> Remove the rear wheels. Next, press the release buttons on each side of the rear axle and pull up until the axle is fully removed. <em>Pro Tip:</em> Place your foot on the stroller frame to hold it steady while removing the axle.</td></tr><tr><td style="width: 100.0000%;">3. <strong>Install the Duo Rear Axle:</strong> Attach the new Duo Rear Axle with the seat connections facing up towards the parent handlebar.</td></tr><tr><td style="width: 100.0000%;">4. <strong id="isPasted" style="background-color: transparent;">Add Wheel Guards:</strong><span style="background-color: transparent;">&#xA0;Install the wheel guards onto the rear wheels before reattaching the wheels to the stroller.</span></td></tr><tr><td style="width: 100.0000%;">5. <strong id="isPasted">Flip the Frame Back Over:</strong> Turn the stroller frame back to its upright position.</td></tr><tr><td style="width: 100.0000%;">6. <strong id="isPasted">Attach the Duo Mode Basket:</strong> Secure the Duo Mode Basket to the stroller frame using the Velcro straps on the front, back, and sides of the basket.</td></tr><tr><td style="width: 100.0000%;">7. <strong id="isPasted">Add Duo Mode Options:</strong>Attach your preferred Duo Mode option (e.g., Seat, Car Seat, Duo Bassinet, or Second Seat) and raise the parent handlebar to the highest position. Now your Journey stroller is ready for its new adventure in Duo Mode!</td></tr><tr><td style="width: 100.0000%;"><p id="isPasted"><em><span style="font-size: 14px;"><strong>Optional</strong>: If You&#x2019;re Adding a 2nd Seat to the Lower Portion, you may need to remove the footrest. Use a pen to press the release bars on each side of the footrest. Then, undo the buttons on the back to fully remove the footrest.</span></em></p></td></tr></tbody></table><p><br></p><h2 id="faqs">FAQs</h2><table style="width: 100%;"><tbody><tr><td style="width: 100.0000%;"><p dir="ltr" id="isPasted"><span style=" text-decoration: none;"><strong>&#xA0;Do I need to purchase the Duo Mode Bassinet Separately?</strong></span></p><ul><li>Yes, you will need to purchase the <a href="https://zoebaby.com/products/duo-extender-kit" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Duo Extender Kit</a> + the<a href="https://zoebaby.com/products/duo-bassinet" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">&#xA0;Duo Bassinet</a> separately. See more Bassinet FAQs <a href="https://support.zoebaby.com/en-US/1009854-32e6702789b243b38aa1451717c5f52f#setup" rel="noopener noreferrer" target="_blank">here</a>.</li></ul></td></tr><tr><td style="width: 100.0000%;"><p dir="ltr" id="isPasted"><strong>Do I have to use the&#xA0;</strong><a href="https://zoebaby.com/products/height-adapters" rel="noopener noreferrer" target="_blank"><strong>Height Adapters</strong></a><strong>?</strong></p><ul><li>No, these are optional and have a weight limit of 33 lbs.</li><li>You can use with seat, bassinet or in duo mode.&#xA0;</li><li>Never use more than 1 adapter set</li><li>Never combine with car seat adapters</li></ul></td></tr><tr><td style="width: 100.0000%;"><p dir="ltr" id="isPasted"><strong>Do I have to use the Wheel Guards?</strong></p><ul><li>When in Duo Mode, yes. You will need to use the Wheel Guards to transform the bottom of your stroller into a cozy, safe spot for your 2nd kiddo.</li></ul></td></tr><tr><td style="width: 100.0000%;"><p dir="ltr" id="isPasted"><strong>Can I attach the Ride On Board to The Journey when I use it in duo mode?</strong></p><ul><li>Unfortunately, the rear axle will be covered when the extra seat or bassinet is attached, so there won&#x2019;t be enough space to fit the Ride On Board.&#xA0;</li></ul></td></tr><tr><td style="width: 100.0000%;"><p dir="ltr" id="isPasted"><span style=" text-decoration: none;"><strong>How do you fold this stroller?&#xA0;</strong></span></p><ul><li dir="ltr"><span style=" text-decoration: none;">The Journey folds simply with one quick motion, <a href="https://youtube.com/shorts/33yl45Y-iyk?feature=share" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">see the video here</a>!</span></li></ul></td></tr><tr><td style="width: 100.0000%;"><p dir="ltr" id="isPasted"><span style=" text-decoration: none;"><strong>Which accessories are compatible with The Journey?</strong></span></p><ul><li><span style=" text-decoration: none;">View all compatible accessories&#xA0;</span><a href="https://support.zoebaby.com/en-US/602467-b7ee052709c440dbb5ee347d9fde08a8" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank"><span style=" text-decoration: none;">here</span></a><span style=" text-decoration: none;">.&#xA0;</span></li></ul></td></tr></tbody></table><p><a id="isPasted"><span style="color: rgb(251, 160, 38);"><em>See more Journey FAQs here</em></span></a></p><table style="width: 100%;"><tbody><tr><td style="width: 100.0000%;"><h2 id="isPasted"><span style="font-size: 18px; color: rgb(0, 0, 0);">Need Help? We&apos;re Here! &#x1F4AC;</span></h2><p>Zoe&apos;s world class Customer Experience Team is here to help you every step of the way. If you have questions of any kind, please do not hesitate to reach out.&#xA0;</p><p><a href="https://zoebaby.com/pages/get-in-touch" rel="noopener noreferrer" target="_blank">Find us on chat most weekdays, text us (866-701-1720), or send us an email ~</a> <a href="mailto:help@zoebaby.com">help@zoebaby.com</a>.</p></td></tr><tr><td style="width: 100.0000%;"><h2 id="isPasted"><span style="font-size: 18px; color: rgb(0, 0, 0);">Returns</span></h2><p>Your kid might not have a return policy, but we sure do! We offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. The goal of this policy is to let you test drive the stroller in your home and truly *feel* how awesome our products are. We know that sometimes you just need to see it for yourself and experience the ease, comfort, and simplicity of Zoe. Please be mindful of keeping items in new condition and avoid using strollers outdoors to ensure a full refund.&#xA0;</p><p id="isPasted"><a href="https://support.zoebaby.com/en-US/return-exchange-policy-108592"><em>View full return policy</em></a></p><p><a href="https://zoebaby.returnscenter.com/" rel="noopener noreferrer" target="_blank"><em>Start a return</em></a></p></td></tr><tr><td style="width: 100.0000%;"><h2 id="isPasted"><span style="font-size: 18px; color: rgb(0, 0, 0);">Warranty</span></h2><p>Your Zoe stroller is warranted to be free from manufacturing defects for a period of 2 years from the date of purchase under normal use and in compliance with the operating instructions.</p><p><a href="https://support.zoebaby.com/en-US/zoe-warranty-policy-108590" rel="noopener noreferrer" target="_blank"><em>View full warranty policy</em></a></p><p><a href="https://zoebaby.com/pages/warranty"><em>Start a warranty claim</em></a></p></td></tr><tr><td style="width: 100.0000%;"><h2 id="isPasted"><span style="font-size: 18px; color: rgb(0, 0, 0);">Download the Manual&#xA0;</span></h2><p><em>Looking for more information about the Journey? View all of our manuals below.</em></p><ul><li><a href="https://drive.google.com/file/d/1ysUxV46ARCIG8_jpYamIdCbFcMOOstoU/view?usp=sharing" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Duo Kit Manual</a><a href="https://youtube.com/shorts/x4kzFFK2cek?feature=share" style=" text-decoration: none;">&#xA0;</a></li><li><a href="https://drive.google.com/file/d/1gpx6F7SDTIySJsEHSvpkRJMzazZ2bQEt/view?usp=drive_link" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Duo Bassinet Manual</a><a href="https://youtube.com/shorts/x4kzFFK2cek?feature=share" style=" text-decoration: none;">&#xA0;</a></li><li><a href="https://drive.google.com/file/d/1qwxWWk9l8YBRAbH4gYCL7u2rIJFJdxAR/view?usp=sharing" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Duo Seat Manual</a><a href="https://youtube.com/shorts/x4kzFFK2cek?feature=share" style=" text-decoration: none;">&#xA0;</a></li></ul></td></tr></tbody></table><h2 id="manual"><br></h2>

Let's Go Duo!

With our newborn stroller, you can enjoy seamless transitions from car rides to strolls, giving you the best of both worlds!

<p id="isPasted">Introducing our latest stroller, designed with the ultimate flexibility for parents and newborns alike! Whether you&apos;re looking for a car seat-compatible option or a stroller that supports your baby from day one, we&#x2019;ve got you covered. With our newborn stroller, you can enjoy seamless transitions from car rides to strolls, giving you the best of both worlds.</p><p>We believe that finding the right community is a huge part of enjoying the parenting journey, and we&#x2019;re so happy you&#x2019;re a part of ours. Here&apos;s to making every moment with your little one even more special! &#x2728;</p><p><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025012921-831c7467-2bb1-4c8f-b6c8-936088e720b1-alor0627%20(2).jpeg" style="width: 692px;" class="fr-fic fr-dib"></p><p><strong>What&apos;s in this guide:&#xA0;</strong></p><ul><li><a href="https://support.zoebaby.com/en-US/545610-32e97a96f0b444ff8f409aaff346fad3#faq">FAQs</a></li><li><a href="https://support.zoebaby.com/en-US/545610-32e97a96f0b444ff8f409aaff346fad3#view-our-compatibility-chart-below-or-download-it-below">Car seat compatibility chart</a></li><li id="isPasted"><a href="https://support.zoebaby.com/en-US/545610-32e97a96f0b444ff8f409aaff346fad3#faq">FAQs</a></li><li><a href="https://support.zoebaby.com/en-US/545610-32e97a96f0b444ff8f409aaff346fad3#how-to-install-and-remove-your-car-seat-adapter">How to install/remove</a></li><li><a href="https://support.zoebaby.com/en-US/545610-32e97a96f0b444ff8f409aaff346fad3#need-help-were-here">Customer Service</a></li><li><a href="https://support.zoebaby.com/en-US/545610-32e97a96f0b444ff8f409aaff346fad3#returns">Returns</a></li><li><a href="https://support.zoebaby.com/en-US/545610-32e97a96f0b444ff8f409aaff346fad3#warranty">Warranty</a></li></ul><h2 id="faq" style="line-height: 1;"><span style="color: rgb(253, 141, 71);">FAQs</span></h2><table style="width: 100%;"><tbody><tr><td style="width: 100.0000%;"><p id="isPasted"><span style="font-size: 16px;"><strong><span style="color: rgb(42, 139, 124);">Is there anything specific I should know when using a car seat?</span></strong></span></p><ul><li style="font-size: 14px;">Yes! Please be aware when using the car seat adapters to keep the handlebar in the highest (7) settings; do not use it in the lowest (4) settings.</li></ul></td></tr><tr><td style="width: 100.0000%;"><p id="isPasted"><span style="font-size: 16px;"><strong><span style="color: rgb(42, 139, 124);">Can you use a car seat with this stroller?</span></strong></span></p><ul><li style="font-size: 14px;">Yes! The Journey stroller is compatible with Chicco, Maxi Cosi, Evenflo, Britax, Clek, Cybex, and Nuna car seats (sold separately).</li></ul></td></tr><tr><td style="width: 100.0000%;"><p><span style="font-size: 16px;"><strong><span style="color: rgb(42, 139, 124);">What about other car seats that are not on the chart?</span></strong></span></p><ul><li style="font-size: 14px;">We will be testing additional stroller models over the next few months. However, we can only confirm safety testing for the car seats on the chart provided at this time. You can view our current approved car seats below.</li></ul></td></tr><tr><td style="width: 100.0000%;"><p id="isPasted"><span style="font-size: 16px;"><strong><span style="color: rgb(42, 139, 124);">Can I use the same Car Seat Adapter I have for my Tour/Twin/Trio?</span></strong></span></p><ul><li style="font-size: 14px;">No. You will need the specific adapters made for The Journey:<ul style="font-size: initial;"><li style="font-size: 14px;"><a href="https://zoebaby.com/products/the-journey-car-seat-adapter-nuna" rel="noopener noreferrer" target="_blank">The Journey Car Seat Adapter - Nuna, Maxi Cosi, Cybex, Britax</a></li><li style="font-size: 14px;"><a href="https://zoebaby.com/products/the-journey-car-seat-adapter-gracco">The Journey Car Seat Adapter - Chicco</a></li></ul></li></ul><p><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025012921-f0de4191-869f-401a-92a8-96236e607793-cx%20team%20(4).jpg" style="width: 681px;" class="fr-fic fr-dib"></p></td></tr><tr><td style="width: 100.0000%;"><p id="isPasted"><span style="font-size: 16px;"><strong><span style="color: rgb(42, 139, 124);">Can you use the Nuna, Maxi Cosi, Cybex, and Britax Adapter on the bottom seat?</span></strong></span></p><ul><li style="font-size: 14px;">Yes you can!</li></ul></td></tr><tr><td style="width: 100.0000%;"><p id="isPasted"><span style="font-size: 16px;"><strong><span style="color: rgb(42, 139, 124);">Can you use the Chicco Adapter on the bottom seat?</span></strong></span></p><ul><li style="font-size: 14px;">No, you can only use this adapter on the top seat portion of the Journey.&#xA0;</li></ul></td></tr><tr><td style="width: 100.0000%;"><p><span style="font-size: 16px;"><a href="https://zoebaby.com/products/the-journey-car-seat-adapter-gracco"><strong><span style="color: rgb(42, 139, 124);">Is the Uppababy car seat compatible with the Journey?&#xA0;</span></strong></a></span></p><ul><li style="font-size: 14px;">No.<strong>&#xA0;</strong><span data-offset-key="9pumo-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Not just yet, but we are continually testing and working to safely accommodate as many car seats as possible. We know a lot of families use this one so it&#x2019;s on our radar! We will update this page with any new compatibility.</span></span></li></ul></td></tr></tbody></table><h2 style="text-align: left;" id="view-our-compatibility-chart-below-or-download-it-below"><span style="color: rgb(253, 141, 71);">View our compatibility chart below or download it below:</span></h2><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025012921-f86de030-e8dd-4de9-bbd6-d086cee66555-journey%20car%20seat%20compatibility.pdf" rel="noopener noreferrer" target="_blank">Journey Car Seat Compatibility.pdf</a> <span class="gorgias-file-attachment__span-size">1.5MB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025012921-b352d33f-65f4-4907-b14e-27b127fbda59-differences%20(1).jpg" style="width: 692px;" class="fr-fic fr-dib"></p><h2 id="how-to-install-and-remove-your-car-seat-adapter"><span style="color: rgb(253, 141, 71);">How to install and remove your Car Seat Adapter</span></h2><p>View the instructions for your Car Seat Adapter below. Please be aware when using the car seat adapters to keep the handlebar in the highest (7) settings; do not use it in the lowest (4) settings.</p><table style="width: 100%;"><tbody><tr><td colspan="2" style="width: 99.8557%;"><h2 id="isPasted" style="text-align: left;"><span style="color: rgb(253, 141, 71); font-size: 18px;">Nuna, Maxi Cosi, Cybex, Britax Adapter for The Journey&#xA0;</span></h2><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025013001-b70ed91c-961d-457a-bcdc-1074869fb348-the%20journey%20car%20seat%20adapter%20-%20nuna,%20maxi%20cosi,%20cybex,%20britax.pdf" rel="noopener noreferrer" target="_blank">The Journey Car Seat Adapter - Nuna, Maxi Cosi, Cybex, Britax.pdf</a> <span class="gorgias-file-attachment__span-size">1.5MB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div></td></tr><tr><td style="width: 49.9903%;"><a href="https://zoebaby.com/products/the-journey-car-seat-adapter-nuna" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024123117-b11cd2bc-a13a-4680-bd46-31072e24ddee-zoe-baby0949-1_39ec2424-5242-4851-bf77-188f8f6ddf23.webp" style="width: 300px;" class="fr-fic fr-dib"></a></td><td style="width: 49.8654%;"><a href="https://zoebaby.com/products/the-journey-car-seat-adapter-nuna" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024123117-3eaf15af-2a96-43ed-9554-7dfc73adf286-zoebaby0701.webp" style="width: 300px;" class="fr-fic fr-dib"></a></td></tr><tr><td colspan="2" style="width: 99.8557%;"><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/2dVm6__ECno?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"><span class="fr-mk" style="display: none;">&#xA0;</span></iframe></span></td></tr></tbody></table><p><br></p><table id="isPasted" style="width: 100%;"><tbody><tr><td><h2 id="chicco-adapter-for-the-journey"><span style="font-size: 18px; color: rgb(253, 141, 71);">Chicco Adapter for The Journey</span></h2><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2025013001-050d27c1-3313-4714-a9b2-a35a74ec2c72-the%20journey%20car%20seat%20adapter%20-%20chicco.pdf" rel="noopener noreferrer" target="_blank">The Journey Car Seat Adapter - Chicco.pdf</a> <span class="gorgias-file-attachment__span-size">1.1MB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div></td></tr></tbody></table><table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;"><a href="https://zoebaby.com/products/the-journey-car-seat-adapter-gracco" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024123117-85832e9c-bc9a-408b-981f-6b271bd7d2f3-zoebaby09531.webp" style="width: 300px;" class="fr-fic fr-dib"></a></td><td style="width: 50.0000%;"><a href="https://zoebaby.com/products/the-journey-car-seat-adapter-gracco" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024123117-77be8131-52b2-4c03-bf96-a5188ac5cd96-zoebaby0700.webp" style="width: 300px;" class="fr-fic fr-dib"></a></td></tr><tr><td colspan="2" style="width: 99.8557%;"><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/GVrdUJNzeOY?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"><span class="fr-mk" style="display: none;">&#xA0;</span></iframe></span></td></tr></tbody></table><p><br></p><table style="width: 100%;"><tbody><tr><td><h2 id="need-help-were-here-"><span style="font-size: 18px;">Need Help? We&apos;re Here! &#x1F4AC;</span></h2><p>Zoe&apos;s world class Customer Experience Team is here to help you every step of the way. If you have questions of any kind, please do not hesitate to reach out.&#xA0;</p><p><a href="https://zoebaby.com/pages/get-in-touch" rel="noopener noreferrer" target="_blank">Find us on chat most weekdays, text us (866-701-1720), or send us an email ~</a> <a href="mailto:help@zoebaby.com">help@zoebaby.com</a>.</p></td></tr><tr><td style="width: 100.0000%;"><h2 id="isPasted"><span style="font-size: 18px;">Returns</span></h2><p>Your kid might not have a return policy, but we sure do! We offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. The goal of this policy is to let you test drive the stroller in your home and truly *feel* how awesome our products are. We know that sometimes you just need to see it for yourself and experience the ease, comfort, and simplicity of Zoe. Please be mindful of keeping items in new condition and avoid using strollers outdoors to ensure a full refund.&#xA0;</p><p><a href="https://support.zoebaby.com/en-US/return-exchange-policy-108592"><em>View full return policy</em></a></p><p><a href="https://zoebaby.returnscenter.com/" rel="noopener noreferrer" target="_blank"><em>Start a return</em></a></p></td></tr><tr><td style="width: 100.0000%;"><h2 id="isPasted"><span style="font-size: 18px;">Warranty</span></h2><p>Your Zoe stroller is warranted to be free from manufacturing defects for a period of 2 years from the date of purchase under normal use and in compliance with the operating instructions.</p><p><a href="https://support.zoebaby.com/en-US/zoe-warranty-policy-108590" rel="noopener noreferrer" target="_blank"><em>View full warranty policy</em></a></p><p><a href="https://zoebaby.com/pages/warranty"><em>Start a warranty claim</em></a></p></td></tr></tbody></table><h2 id><br></h2>

Journey Car Seat Adapter FAQs

Reach out to our Customer Experience team! We're here to help :)

Shop

Stroller Comparison

Contact Us

Restock Page

Stroller Quiz

Compact in design and limitless in possibilities, The Journey was made to help you thrive as you bring a baby into your world. Plus, its sleek aesthetic and the ability to add seats as your family grows & you navigate your way through parenthood.