How to clean your Journey

Making memories in new places can get a little messy.

Thankfully, our strollers are easy to clean. With stain-resistant fabrics, most spills are cleaned after using a warm, damp cloth and air drying.

Each stroller has specific cleaning instructions on the tag. Avoid harsh chemicals, and spot clean with detergent to test before using across all fabric.

What's in this article:

How to clean your Journey 🧽🫧

Regular Cleaning: Hand wash using a sponge and, if needed, a mild detergent. Wipe off excess water with a dry cloth and let the stroller dry in a shaded area.

For Stubborn Dirt: Dilute a mild detergent and apply it directly to the dirty area. Wipe away any remaining detergent thoroughly.

Drying: If the stroller gets wet from rain or cleaning, leave it open until it is completely dry before folding or storing.

Fabric Washing: All fabrics can be removed and hand-washed. Before washing, ensure that fastenings, foam, plastic, or metal parts are separated from the fabric. For more information, please reach out to [email protected].

Wheels

Over time, the swivel wheel holders (where you attach the front wheels) and the front wheel axles can collect dirt. To keep things rolling smoothly, take the wheels off every now and then and give them a quick clean with lukewarm water. Make sure everything is completely dry before popping the wheels back on!

Stroller Maintenance

To keep your stroller looking great, try not to leave it in the sun, as the fabric and plastic can fade over time. A little bit of discoloration or wear on The Journey stroller is normal with regular use and exposure to the elements—just part of its journey with you! 😊

Important ⚠️

Never bleach or dry clean.
Always let fabrics fully dry before folding.
If it’s rainy, be sure to use the rain cover to keep your stroller protected.
If The Journey stroller gets wet from rain or cleaning, do not fold it up. Make sure to leave it open in a well-ventilated area until it’s fully dry—it’ll be ready to go in no time!

Need Help? We're Here!

Zoe's world class Customer Experience Team is here to help you every step of the way. If you have questions of any kind, please do not hesitate to reach out.

Find us on chat most weekdays, text us (866-701-1720), or send us an email ~ [email protected] 💬

Returns

Your kid might not have a return policy, but we sure do! We offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. The goal of this policy is to let you test drive the stroller in your home and truly *feel* how awesome our products are. We know that sometimes you just need to see it for yourself and experience the ease, comfort, and simplicity of Zoe. Please be mindful of keeping items in new condition and avoid using strollers outdoors to ensure a full refund.

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Warranty

Your Zoe stroller is warranted to be free from manufacturing defects for a period of 1 year from the date of purchase under normal use and in compliance with the operating instructions.

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How to clean your JourneyUpdated 14 days ago