Zoe Warranty PolicyUpdated 3 months ago
What’s in the Guide:
- Strollers
- What's covered
- What is not covered
- Other Zoe Gear
- How do I start my claim?
- Exceptions
- Contacting Zoe Support
- Returns
Strollers
At Zoe, we take pride in being more than just a stroller brand – we’re a community of moms and dads who understand the unique and challenging needs of parenthood. Keeping your precious cargo in mind, our products are made with the highest quality and care. Zoe products are built to last as you navigate through parenthood, kiddo after kiddo, adventure after adventure. Our exceptional, US-based customer experience team is ready to help you with any questions you may have about our warranty guide, as detailed below.
Your Zoe stroller is warranted to be free from manufacturing defects for a period of 2 years from the date of purchase under normal (non-commercial) use and in compliance with the operating instructions.
Our warranty is not transferable and extends only to the original purchaser or gift recipient (first owner). It does not extend to unauthorized purchasers of the product as a result of resale. Additionally, it is only valid when supplied with proof of purchase, including order number, and order details. Warranties are not extended to replacements, meaning we do not offer a warranty with a new replacement stroller. We are not able to ship replacements or repair parts outside of the United States. Strollers purchased from resale sites such as Good Buy Gear and Stork Exchange are not covered under Zoe’s Warranty program. Contact these sites directly for any issues with a purchase.
Zoe’s 2-Year Warranty covers defects in material and/or manufacturing, including the following:
- Frame
- Harnesses
- Canopies
- Fabrics or stitching
- Zippers
- Clips and fasteners
Our warranty does not cover damage caused by:
- Normal wear and tear
- Failure to follow instructions in our product guides
- Damage resulting from an accident
- Lost or stolen products
- Degradation caused by the sun, sweat, detergents, damp storage conditions, or frequent washings - this includes sun damage to canopies
- Repairs needed due to accessory usage of 3rd party items including glider boards or ride on attachments
- Damage caused by airline handling (these claims should be filed directly with the airline - Zoe can help provide proof of purchase and replacement value if required)
- Products purchased from an unauthorized retailer
- Personal opinion dissatisfaction pertaining to functionality, features, or aesthetics
- Rips or tears in fabric
Other Zoe Gear:
Zoe accessories and replacement parts purchased by customers are covered by a 1-year warranty starting from the date of purchase. Replacement parts can also be purchased on our website or by contacting [email protected].
How do I start my warranty claim?
If you believe your item is covered under warranty, please start a claim here.
This brief form allows us to properly diagnose and troubleshoot the root cause of the issue you are experiencing. All replacement parts and stroller replacements are processed through this form. We typically respond within 3-4 business days once we find a solution.
Are there any exceptions I should know about?
We cannot ship replacement strollers or parts outside of the United States.
Please note: Zoe is committed to the safety of all families using our products. As part of your warranty claim process, we may ask that you disable or return damaged items to prevent future use.
Need Help? We're Here!
Zoe's world-class Customer Experience Team is here to help you every step of the way. If you have questions of any kind, please do not hesitate to reach out.
Find us on chat most weekdays, text us (866-701-1720), or send us an email ~ [email protected].
Returns
Your kid might not have a return policy, but we sure do! We offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. The goal of this policy is to let you test drive the stroller in your home and truly *feel* how awesome our products are. We know that sometimes you just need to see it for yourself and experience the ease, comfort, and simplicity of Zoe. Please be mindful of keeping items in new condition and avoid using strollers outdoors to ensure a full refund.
**Please note, Zoe's 2-year warranty program was activated on 1/1/2025. All strollers purchased In 2024 are now covered for 2 full years, however, this warranty does not extend to any purchases in 2023 or earlier.