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Parts & Warranty

Check out our Warranty program and file a claim


Zoe Wheels
Zoe Wheels
6 articles
Frame Replacement Process
Frame Replacement Process
3 articles


Zoe Warranty Policy

Strollers Your Zoe stroller is warranted to be free from manufacturing defects for a period of 1 year from the date of purchase under normal use and in compliance with the operating instructions. Our warranty is not transferable and extends only to t

Stroller Disposal Procedure

1. Please cut all of the harness straps and the folding strap off of your damaged stroller. 2. Next, please take photos of the stroller with the straps cut off and either upload photos to the appropriate form or email us with those photos. 3. After y

How do I submit a warranty claim for a broken or malfunctioning wheel on my stroller?

To submit a warranty claim for a broken or malfunctioning wheel on your stroller, please view our warranty policy here. To move forward with a warranty claim, you will need the following information:. Once you've gathered this information, you can co

Rear Axle Replacement Process - The Terra

Changing the rear axle on your stroller is simple! The only thing you'll need is a small metal tool, like a flat head screwdriver. If you are receiving a replacement rear axle for your stroller, take a quick look at the videos below to help make the

Can I order a replacement for just one wheel, or do I need to replace an entire set?

We do recommend replacing the whole set of wheels to ensure your stroller operates smoothly, but we understand that individual circumstances may vary. If you require a single-wheel replacement, we can provide an invoice for one wheel. Please reach ou