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How do I submit a warranty claim for a broken or malfunctioning wheel on my stroller?Updated 3 months ago

To submit a warranty claim for a broken or malfunctioning wheel on your stroller, please view our warranty policy here

To move forward with a warranty claim, you will need the following information:

  • Customer email and order number. 
  • A detailed description of the issue, including how and when it occurred and the source of the problem if known.
  • The specific product or replacement part you are requesting along with any images or attachments that illustrate the issue.

Once you've gathered this information, you can complete a warranty request here. This brief form allows for proper documentation and helps us properly diagnose and troubleshoot the root cause of the issue you are experiencing. All replacement parts and entire stroller replacements are processed through this form. We typically respond within 2-3 business days and can ship** in-stock parts or replacements in 1-2 business days once we find a solution.



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