How to Fold and Open The JourneyUpdated 14 days ago
The Journey folds simply with one quick motion. You can view the video or the step-by-step directions below! View more Journey FAQs here.
To Unfold The Journey
To unlock, pull the fold lock and lift the parent handlebar until you hear an audible click. Attach the seat to the connection points on both sides of the stroller until you hear a click and see the green indicator. The seat can face forward or backward based on your preference. Always ensure the seat is securely locked before placing your child in it. View the step-by-step below.
To Fold The Journey
To fold the stroller, lock the wheels, close the canopy, and lower the parent handlebar. Pull up on the fold latch, press the button, and push down on the handlebar to compress the frame. Once folded, secure it with the fold lock on the side.
Need Help? We're Here!
Zoe's world class Customer Experience Team is here to help you every step of the way. If you have questions of any kind, please do not hesitate to reach out.
Find us on chat most weekdays, text us (866-701-1720), or send us an email ~ [email protected].
Returns
Your kid might not have a return policy, but we sure do! We offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. The goal of this policy is to let you test drive the stroller in your home and truly *feel* how awesome our products are. We know that sometimes you just need to see it for yourself and experience the ease, comfort, and simplicity of Zoe. Please be mindful of keeping items in new condition and avoid using strollers outdoors to ensure a full refund.
Warranty
Your Zoe stroller is warranted to be free from manufacturing defects for a period of 1 year from the date of purchase under normal use and in compliance with the operating instructions.