Journey Materials FAQsUpdated 14 days ago
The Journey Materials
What's in this article:
- Seat Fabric
- Canopy Fabric
- Bassinet Material
- Parent Handlebar and Belly Bar
- Frame Material
- Wheel Material
- Contacting Customer Service
- Returns
- Warranty
Journey Seat Fabric
Piqué Knit Fabric - A textured knit with a raised, waffle-like pattern, offering breathability, durability, and a polished look. Commonly made from cotton, blends, or synthetics, it’s ideal for warm weather.
Inside and outside of the canopy
UPF 50+, Recycled PET - Recycled Post-Consumer Polyester which comes from plastic waste collected in the environment, mainly in seas and landfills. 🌎🌊🧡
Bassinet Fabric
Canopy & Fabric: Recycled PET Fabric with 50+ UPF
Mattress & Mattress Cover: Polyester
Parent and Belly Bar Material
PU leatherette - An artificial leather that is designed to look and feel like real leather. 100% PU leather is completely artificial and is considered vegan. PU material can have a more glossy appearance and is generally less thick than real leather.
Frame Material
Aluminum material - Lightweight, durable, and rust-resistant, aluminum frames provide stability and a sleek design, making them ideal for daily use and travel.
Wheel Material and Suspension
All-Wheel Suspension - A system that absorbs shocks for a smoother ride on all terrains, providing comfort for the child and better control for the caregiver. Ideal for navigating bumps and rough surfaces.
ER (mix of EVA and rubber) & Rubber skin outer layer - This is a combination of lightweight cushioning with durability, while the rubber skin outer layer adds extra protection, grip, and resilience. Ideal for footwear, stroller wheels, and similar applications.
Need Help? We're Here!
Zoe's world class Customer Experience Team is here to help you every step of the way. If you have questions of any kind, please do not hesitate to reach out.
Find us on chat most weekdays, text us (866-701-1720), or send us an email ~ [email protected].
Returns
Your kid might not have a return policy, but we sure do! We offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. The goal of this policy is to let you test drive the stroller in your home and truly *feel* how awesome our products are. We know that sometimes you just need to see it for yourself and experience the ease, comfort, and simplicity of Zoe. Please be mindful of keeping items in new condition and avoid using strollers outdoors to ensure a full refund.
Warranty
Your Zoe stroller is warranted to be free from manufacturing defects for a period of 1 year from the date of purchase under normal use and in compliance with the operating instructions.