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Returns & Exchanges

Review our Return Policy or start a return

Return & Exchange Policy

Your kid might not have a return policy, but we sure do! We offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. The goal of this policy is to let you test drive the stroller in your home and t

How do I cancel or change my order?

Contact us to submit your request here, and add CANCELLATION REQUEST or CHANGE REQUEST to the subject line. However, we cannot guarantee that your order can be cancelled, as all orders are processed and shipped as quickly as possible. Even if your or

How do I check my return & refund status?

Has it been more than 20 days since you shipped your return to us? Return shipments can take up to 5 business days to arrive at our facility. We process returns within 5 business days of receipt, but refunds can take up to 10 days after receipt or 15

How do I return or exchange my purchase?

We are confident that you will love your Zoe products, but your happiness is most important to us, so we will do our best to take care of you. We offer a 30 day trial period so you can try out our products in the convenience and comfort of your own