Getting Started Guide - The JourneyUpdated 13 days ago
The Journey is thoughtfully designed to be compact and full of possibilities, making life easier as you welcome your little one into the world. Its sleek look and ability to grow with your family makes it the perfect companion for navigating parenthood with ease and style!
What’s in the Guide:
- Setting up Your Journey
- How to Fold and Open The Journey
- Journey Bassinet
- Seat Configurations
- Duo Mode
- Adjusting the Harness
- Installing your Twist on Cup Holder
- How To Videos
- All Journey Manuals
- Keeping it Clean
- Register your Journey
- Contacting Zoe Support
- Returns
- Warranty
Setting up Your Journey
We know your hands are already full -- that's why your Journey will arrive 90% assembled. Follow these steps to get strollin' in 5 minutes or less -- no tools required.
How to Fold and Open The Journey
The Journey folds simply with one quick motion. View the video or follow the step-by-step instructions below! You can also view more Journey FAQs here.
To Unfold The Journey
To Fold The Journey
The Journey Bassinet
Get to know your bassinet! Your journey comes with a full-size bassinet, and you can view all the details about the Bassinet on our FAQ page here.
The many configurations of The Journey
For every step of the Journey 🧡
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Let's Go Duo!
Ready to turn your Journey into a double stroller?! The Journey Add-On Seat + Duo Extender Kit you everything you need to start strolling with 2 kids. Be fully prepared for all the growth spurts, ever-changing preferences, and evolving demands of life with your growing family. For any duo configurations, you must have the Duo Extender Kit installed. Not sure what else you might need for duo mode? Read more here with step-by-step instructions..
Adjusting the Harness to fit your child
- Press the brake and remove the canopy for easier access.
- Turn the plastic end of the strap and thread it through the slot on the seat back that best fits your child. The straps should rest at or just above your child’s shoulders.
- Give the straps a gentle tug to make sure they’re securely in place.
- Reattach the canopy, and you’re all set! 😊
Installing your cup holder
How to Journey Videos
All Journey Manuals
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Journey Car Seat Adapters - Nuna, Maxi Cosi, Britax and Cybex
Journey Car Seat Adapters - Graco & Chicco
How to care for your Journey 🧽 🫧We recommend using a damp cloth and, if necessary, a mild detergent. However, all fabrics can be removed and washed. Before washing, please ensure that all fastenings, foam, plastic, or metal parts are separated from the fabric. Please follow the washing instructions on the labels of the individual parts. If your product is still wet due to rain or after cleaning, please leave it open until it is completely dry. |
Register your JourneyYou can register your stroller online or through the mail. Grab the postcard that was attached to your stroller when you unboxed it for all of the info you'll need. Fill out the fields on the postcard, or go here to register online. Registering your stroller ensures you'll be properly notified of any safety alerts or recalls. |
Need Help? We're Here!Zoe's world class Customer Experience Team is here to help you every step of the way. If you have questions of any kind, please do not hesitate to reach out. Find us on chat most weekdays, text us (866-701-1720), or send us an email ~ [email protected] 💬 |
ReturnsYour kid might not have a return policy, but we sure do! We offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. The goal of this policy is to let you test drive the stroller in your home and truly *feel* how awesome our products are. We know that sometimes you just need to see it for yourself and experience the ease, comfort, and simplicity of Zoe. Please be mindful of keeping items in new condition and avoid using strollers outdoors to ensure a full refund. |
WarrantyYour Zoe stroller is warranted to be free from manufacturing defects for a period of 1 year from the date of purchase under normal use and in compliance with the operating instructions. |
Download the ManualLooking for more information about the Journey? View all of our manuals below. |