Zoe logo
Zoe logo

All articles

Journey Bassinet FAQsUpdated 18 days ago

Compact in design and limitless in possibilities, The Journey was made to help you thrive as you bring a baby into your world. Plus, its sleek aesthetic and the ability to add seats as your family grows create a seamless experience as you navigate your way through parenthood.

What's in this article:

Bassinet Features


How to assemble the Bassinet

Duo Bassinet Configurations


Seat with Parent Facing Car Seat

What's needed: Duo Extender Kit & the Chico & Graco Or Nuna Car Seat Adapters.





Duo Bassinet
What's needed: Duo Extender KitDuo Bassinet








Forward Facing Seat & Duo Bassinet

What's needed: Duo Extender Kit & Height Adapters (optional)









Parent Facing Seat & Duo Bassinet

What's needed: Duo Extender Kit & Height Adapters (optional)











FAQs

Does the Full-Size Bassinet come with The Journey?

  • Yes! The Journey comes with The Stroller Seat, Frame, Bassinet, and Steering Wheel Toy!

Do I need to purchase the Duo Mode Bassinet Separately?

Does the Duo Mode Bassinet come in any other colors?

  • Duo mode bassinet only comes in black

What is the weight limit for the Bassinet?

  • 20 lbs

When can I start using the seat of the stroller instead of the bassinet?

  • The bassinet is designed for babies up to 20 lbs or until they outgrow it. Once your little one outgrows the bassinet, you can switch to using the stroller seat in the horizontal position. When your baby is able to sit up on their own, you can adjust the seat to the upright position. The stroller seat can support a maximum weight of 48.5 lbs.

What is the fabric made out of?

  • Canopy & Fabric: Recycled PET Fabric with 50+ UPF. Recycled Post-Consumer Polyester which comes from plastic waste collected in the environment, mainly in seas and landfills. 🌎🌊🧡
  • Mattress & Cover: Polyester

Is the bassinet safe for overnight sleep?

  • No, we only recommend letting your baby sleep in it while strolling and under adult supervision. 

Are the bassinet and seats of the Journey compatible with any other Zoe strollers?

  • No, the bassinet is only compatible with The Journey.

When can I start using the seat of the stroller instead of the bassinet?

  • The bassinet is designed for babies up to 20 lbs or until they outgrow it. Once your little one outgrows the bassinet, you can switch to using the stroller seat in the horizontal position. When your baby is able to sit up on their own, you can adjust the seat to the upright position. The stroller seat can support a maximum weight of 48.5 lbs.

Which accessories are compatible with The Journey?

  • View all compatible accessories here

Read more Journey FAQs here

Need Help? We're Here!

Zoe's world class Customer Experience Team is here to help you every step of the way. If you have questions of any kind, please do not hesitate to reach out. 

Find us on chat most weekdays, text us (866-701-1720), or send us an email ~ [email protected].

Returns

Your kid might not have a return policy, but we sure do! We offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. The goal of this policy is to let you test drive the stroller in your home and truly *feel* how awesome our products are. We know that sometimes you just need to see it for yourself and experience the ease, comfort, and simplicity of Zoe. Please be mindful of keeping items in new condition and avoid using strollers outdoors to ensure a full refund. 

View full return policy

Start a return

Warranty

Your Zoe stroller is warranted to be free from manufacturing defects for a period of 1 year from the date of purchase under normal use and in compliance with the operating instructions.

View full warranty policy

Start a warranty claim



Was this article helpful?
Yes
No