Journey Bassinet FAQsUpdated 18 days ago
Compact in design and limitless in possibilities, The Journey was made to help you thrive as you bring a baby into your world. Plus, its sleek aesthetic and the ability to add seats as your family grows create a seamless experience as you navigate your way through parenthood.
What's in this article:
- Bassinet Features
- How to assemble the Bassinet
- Duo Mode Configurations
- FAQs
- How To Videos
- Contacting Customer Service
- Returns
- Warranty
Bassinet Features
How to assemble the Bassinet
Duo Bassinet Configurations
Seat with Parent Facing Car Seat What's needed: Duo Extender Kit & the Chico & Graco Or Nuna Car Seat Adapters. | ![]() |
Duo Bassinet What's needed: Duo Extender Kit & Duo Bassinet | ![]() |
Forward Facing Seat & Duo Bassinet What's needed: Duo Extender Kit & Height Adapters (optional) | ![]() |
Parent Facing Seat & Duo Bassinet What's needed: Duo Extender Kit & Height Adapters (optional) | ![]() |
FAQs
Does the Full-Size Bassinet come with The Journey?
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Do I need to purchase the Duo Mode Bassinet Separately?
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Does the Duo Mode Bassinet come in any other colors?
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What is the weight limit for the Bassinet?
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When can I start using the seat of the stroller instead of the bassinet?
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What is the fabric made out of?
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Is the bassinet safe for overnight sleep?
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Are the bassinet and seats of the Journey compatible with any other Zoe strollers?
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When can I start using the seat of the stroller instead of the bassinet?
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Which accessories are compatible with The Journey?
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Need Help? We're Here!
Zoe's world class Customer Experience Team is here to help you every step of the way. If you have questions of any kind, please do not hesitate to reach out.
Find us on chat most weekdays, text us (866-701-1720), or send us an email ~ [email protected].
Returns
Your kid might not have a return policy, but we sure do! We offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. The goal of this policy is to let you test drive the stroller in your home and truly *feel* how awesome our products are. We know that sometimes you just need to see it for yourself and experience the ease, comfort, and simplicity of Zoe. Please be mindful of keeping items in new condition and avoid using strollers outdoors to ensure a full refund.
Warranty
Your Zoe stroller is warranted to be free from manufacturing defects for a period of 1 year from the date of purchase under normal use and in compliance with the operating instructions.