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The Twinᵛ¹ FAQsUpdated 2 months ago

Please note all twin details listed below are for our Twinᵛ¹. To see information on our Twinᵛ² (our latest release), view this page.

What's in this guide:

FAQs

Does this stroller fit through doorways?

Yes, it sure does! The Twinᵛ¹ is 29" wide. The width of most modern standard doorways ranges from 30-34".

Which accessories are compatible with my Twinᵛ¹?

See our Twinᵛ¹ & Twinᵛ² Accessories FAQ page here for all details. 

Is this version compatible with a car seat adapter?

No, the Twinᵛ¹ is not able to add a car seat adapter to it. If you are looking for a double stroller that you can use with a car seat adapter with, please check out our Twinᵛ² here

Can this stroller be turned into a triple or our quad stroller?

Yes, all Zoe Twin strollers can be combined with the Trio Add-On seat or the Tribe Add-On seat as your family grows. When the stroller is made into a Trio or Tribe, the add-on must be removed for folding and storage, as this helps create a compact, simple storage solution. 

Keep in mind, that you will want to choose the compatible add-on seat. The V1 Trio and Tribe Add-On Seats in the Outlet are the only add-on seats that will work with the Twinᵛ¹. 

Can the Twin be split into two single strollers?

No, the Twin does not separate into two single strollers. If you're looking for a more versatile single-to-double option, check out our Tandem+.

How much does this stroller weigh?

The Twinᵛ¹ weighs only 21 lbs, making it the perfect travel & everyday stroller. It can be carried shoulder style with one of our carry straps, or in a storage backpack for additional protection when you're traveling.

How long will my kids be able to ride in the Twin?

Kids all grow at different rates, so measurements are your best bet in knowing what will work for your family. The youngest age recommended for this stroller is 3 months. This is based on average growth height/weight. The maximum weight per seat is 45 lbs, and the seat back measures 23" from the bottom of the seat to the canopy, with an 18" seat back height.

How do you fold this stroller?

The Twin folds simply with one quick motion - learn more about the fold & troubleshooting here. 

How do I replace my canopy?

How do I replace my basket? 

How can I tell if I have the Twinᵛ¹ or the Twinᵛ²?

If your stroller has an adjustable handlebar, you have the Twinᵛ². If your stroller does not have the adjustable handlebar, you have the Twinᵛ¹. Learn more about the differences here. 

Need Help? We're Here!

Zoe's world class Customer Experience Team is here to help you every step of the way. If you have questions of any kind, please do not hesitate to reach out. 

Find us on chat most weekdays, text us (866-701-1720), or send us an email ~ [email protected].

Returns

Your kid might not have a return policy, but we sure do! We offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. The goal of this policy is to let you test drive the stroller in your home and truly *feel* how awesome our products are. We know that sometimes you just need to see it for yourself and experience the ease, comfort, and simplicity of Zoe. Please be mindful of keeping items in new condition and avoid using strollers outdoors to ensure a full refund. 

View full return policy

Start a return

Warranty

Your Zoe stroller is warranted to be free from manufacturing defects for a period of 1 year from the date of purchase under normal use and in compliance with the operating instructions.

View full warranty policy

Start a warranty claim

Download the Manual

Looking for more information about the Twinᵛ¹? Check out the Twinᵛ¹ Getting Started Guide.




Related Search Terms:

XL2 (The Twin V1)

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