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How to Fold The Twin and The Tour StrollersUpdated 2 months ago

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Zoe Twin and Tour + Fold:

One of the best features on the Zoe Twin & Tour strollers is the super easy, compact fold! Below you'll find a few common questions with our corresponding answers.

How to fold/unfold

To fold the stroller, lock wheels, recline the seat back, close the canopy. Stand facing the stroller, locate the unlock tab in the center of the stroller seat. Pull upward on the strap (1), lifting the stroller up in the air as it folds in half. Lock the fold latch (2).

To unfold the stroller, lift the fold latch (2) then grab the parent handle and pull upward until the stroller is fully opened.

Pro tip: Make sure your seat back is at least partially reclined (not fully upright) to easily collapse the stroller. 


My stroller won't fold or gets stuck when folding. What should I do?

If you're experiencing a tight fold, one solution is to recline your seats somewhat before folding. If your stroller is slightly reclined to fully reclined, you'll notice that it folds very easily. Over time, you may notice that the issue disappears and reclining prior to folding is no longer needed. 

Zoe strollers are made with durable, high-quality fabrics. They are very comfortable and non-rigid, but just like other quality materials, they may take just a little bit of usage to fully break in. One of the most-loved features of the Zoe Twin & Tour is the deeper recline. The incline position stretches the fabric to its limit when brand-new, and because the recline mechanisms are stronger than most strollers, the seats are held very tightly in the fully inclined position. This is great while you're strolling around with your toddler, but it does make the fold feel just a bit more rigid at first when the seats are fully inclined. This is not a manufacturing issue or a defect in any way; it's actually purposeful. 


One seat is higher than the other on my Twin - is that normal? 

One seat being slightly higher than the other, and/or one fold strap on the Twin being slightly larger than the other is also a normal part of the Twin fold mechanism. If you flip your stroller and look at the base of each seat, you'll notice that the left seat has two fold latches, while the right only has one. This is a normal part of the fold design, and it sometimes causes the stroller to look asymmetrical when folded. 

 

Need Help? We're Here!

Zoe's world class Customer Experience Team is here to help you every step of the way. If you have questions of any kind, please do not hesitate to reach out. 

Find us on chat most weekdays, text us (866-701-1720), or send us an email ~ [email protected].

Returns

Your kid might not have a return policy, but we sure do! We offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. The goal of this policy is to let you test drive the stroller in your home and truly *feel* how awesome our products are. We know that sometimes you just need to see it for yourself and experience the ease, comfort, and simplicity of Zoe. Please be mindful of keeping items in new condition and avoid using strollers outdoors to ensure a full refund. 

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Warranty

Your Zoe stroller is warranted to be free from manufacturing defects for a period of 1 year from the date of purchase under normal use and in compliance with the operating instructions.

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Related Search Terms:

XL2 (The Twin V1)

XL1 (The Tour)

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