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<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);"> <p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);">Tis the season [...for delayed shipments...] &#x1F69B;&#xA0;You probably already know this, but just a reminder that this is the busiest time of the year for carriers (FedEx &amp; USPS). Ground shipping may take several days longer than typical estimates. <a href="https://support.zoebaby.com/en-US/shipping-&amp;-transit-108594" rel="noopener noreferrer" target="_blank">Check out the transit map for standard estimated shipping timeframes.</a> HOLIDAY SHIPPING SCHEDULEGROUND:&#xA0;Our shipping times may be a bit slower this week as our team members are taking some much-needed time off. Ground shipping orders placed after noon on December 22nd will ship out the following week (Dec 27-29). OVERNIGHT AND EXPRESS:&#xA0; Overnight/Express will not be available after noon on December 21st but will be available again starting January 2nd.&#xA0; Our warehouse team will be spending time with family over the holidays and weekends, but we&#x2019;ll do our best to get your baby gear to you ASAP! <span style="color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you need to make changes to your order, email our Customer Experience team ~&#xA0;<span style="color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><a data-fr-linked="true" href="mailto:help@zoebaby.com">help@zoebaby.com</a>. <p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);"><a href="http://support.zoebaby.com/">FAQ&apos;S</a> | <a href="https://zoebaby.com/pages/product-restock-updates" id="isPasted">Restock Dates</a> | <a href="https://support.zoebaby.com/en-US/articles/returns-exchanges-25727">Return Policy</a> | <a href="https://support.zoebaby.com/en-US/articles/parts-warranty-25725">Warranty Info&#xA0;</a>

Tis the season [...for delayed shipments...] 🚛. You probably already know this, but just a reminder that this is the busiest time of the year for carriers (FedEx & USPS). Ground shipping may take several days longer than typical estimates. Check out

Holiday Shipping FAQs 2023

Return & Exchange Policy

How do I cancel or change my order?

How do I check my return & refund status?

How do I return or exchange my purchase?

Returns & Exchanges

Zoe Warranty Policy

Stroller Disposal Procedure

How do I submit a warranty claim for a broken or malfunctioning wheel on my stroller?

Rear Axle Replacement Process - The Terra

Can I order a replacement for just one wheel, or do I need to replace an entire set?

Zoe Stroller Wheels - Options & Details

Tour & Tandem Strollers - Replacing your wheels

Twin, Trio, and Tribe Strollers - Replacing your wheels

Trip & Traveler Strollers - Replacing your wheels

How do I replace the wheels on my stroller?

What should I do if the front wheels of my stroller are locked or not spinning properly?

Zoe Wheels

Frame Replacement Process - Tour & Twin

Frame Replacement Process - Traveler

Frame Replacement Process - The Terra

Frame Replacement Process

Parts & Warranty

There's a problem with my shipment. What should I do?

Lost / Stolen Packages

How do I change the shipping method on my order?

International Shipping Policy

Shipping & Transit

Holiday Shipping FAQs 2024

Shipping & Transit Times

The Journey FAQs

Getting Started Guide - The Journey

The Journey Accessories

Journey Bassinet FAQs

How to clean your Journey

Journey Materials FAQs

How to Fold and Open The Journey

Let's Go Duo!

Journey Car Seat Adapter FAQs

The Journey

What's the difference between the Twinᵛ¹ and the Twinᵛ²?

Which accessories are compatible with my Twin?

Getting Started Guide - The Twinᵛ²

The Twinᵛ² FAQs

Twin V2

Getting Started Guide - The Twinᵛ¹

The Twinᵛ¹ FAQs

Twin V1

Twin

How to Fold The Twin and The Tour Strollers

Getting Started Guide - The Tour

FAQs - The Tour

What's the difference between the Tourᵛ¹ and the Tourᵛ²?

Tour

FAQs - The Traveler

Getting Started Guide - The Traveler

How to Open and Close the Traveler & Trip

Traveler

Which add-on seat is compatible with my Twin?

What's the difference between the Trio/Tribeᵛ¹ and the Trio/Tribeᵛ²?

Trio + Tribe

Snack Tray FAQs

Car Seat Adapter FAQs (Tour/Twinᵛ²/Trioᵛ²)

Rain Cover FAQs

Storage Backpack FAQs

How do I install the side bags on my stroller?

Foot Muff & Bunting - FAQs

Canopies

Double Organizer FAQs

Accessories

What is the weight limit per seat?

Which Zoe strollers are infant compatible?

As a parent, will a Zoe stroller fit my height?

What are the height limits and size recommendations for Zoe strollers?

Zoe All-Terrain Wheels - FAQs

Contact Phone Number & Email Address

What's the difference between the Tour and the Traveler?

FAQs

Manuals

Seat Liners FAQs

Easy Stroller Cleaning Instructions

How do you register your Zoe?

Foot Muff & Bunting Installation

Instructions & Registration

Disney transportation with the Zoe Twin ✨

Prep like a pro for Disney ✨

All things Disney ✨

Running with your Terra

How do I install or remove wheels on the Terra?

How do I lock the front wheel of the Terra?

What is the minimum age for The Terra?

How much storage does The Terra have?

How do I fold The Terra for storage?

How do I change the height of The Terra handlebar?

What are the height & weight limits for The Terra?

Which accessories are available for The Terra?

Terra Single & Double All-Terrain Strollers

Why isn't my coupon code working?

Promo Terms & Conditions  -  Price Match Policy

My credit card transaction was declined. How can I place my order?

Tax Exempt Orders

Payments & Checkout

Chemicals, Materials, and Safety Regulations

GREENGUARD Gold Certified FAQs

JPMA Certified FAQs

Chemicals, Materials, Certifications and Safety Regulations

The Tandem FAQs

Tandem

Product Restock Updates

Babylist FAQs

Holiday Shipping FAQs 2023Updated 5 months ago