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What should I do if the front wheels of my stroller are locked or not spinning properly?Updated 3 months ago

What to do if your wheels are stuck

If the front wheels of your stroller are locked or not spinning correctly, it could be that the swivel lock lever is in the locked position. To unlock the front wheel, press the swivel lock lever (1) down and it may require a good amount of pressure, especially if the stroller is new. 

Over time, this action should become easier. You can also watch our instructional video here!

If after unlocking the wheels, you still experience issues with the stroller's maneuverability, please reach to our customer service for further assistance and potentially a replacement if authenticated under warranty.

Need Help? We're Here!

Zoe's world class Customer Experience Team is here to help you every step of the way. If you have questions of any kind, please do not hesitate to reach out. 

Find us on chat most weekdays, text us (866-701-1720), or send us an email ~ [email protected].

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