Getting Started Guide - The TravelerUpdated 2 months ago
What’s in the Guide:
- Setting up Your Traveler
- Tips & Tricks
- Keeping it Clean
- Register your Traveler
- Contacting Zoe Support
- Returns
- Warranty
- Download the Manual
Setting up Your Traveler:
We know your hands are already full, that's why your Traveler will arrive 90% assembled. Follow these steps to get strollin' in 5 minutes are less -- no tools required.
Open your stroller frame
Press and hold Release button while lifting the handle up and snap stroller away from you. Press down on the seat to make sure it’s fully opened. If needed, squeeze the two sidebars together until bars are parallel and red warning tabs are no longer visible.
Install the wheels
Front wheels: Insert the metal pin on the wheel into the black tube until you hear an audible click.
Rear wheels: Insert the metal pin into the black tube on each end of rear wheel axle. Wheel locks with a click.
Pull gently on all wheels after installation to make sure they are properly locked in place.
Install the canopy
Install each canopy arm (1) into the canopy clip (2). Fasten the canopy velcro on both sides of the stroller and rear seat back.
Attach the parent cup holder
Make space for your mom juice of choice! Slide the parent cup holder (1) onto the mounting post (2).
Add the belly bar or snack tray (optional)
To install the bar or snack tray (1), remove the safety caps, and insert both ends of the bar into the frame (2) until you hear an audible click. Pull gently outward on the bar/tray to ensure it is locked in position.
Tips and tricks:
Opening and folding your Traveler with ease
Opening: Press and hold Release button while lifting the handle up and snap stroller away from you. Press down on the seat to make sure it’s fully opened. If needed, squeeze the two sidebars together until bars are parallel and red warning tabs are no longer visible.
Closing: Lock the rear brakes and close the canopy. Press and hold the release button, as you tilt the stroller backwards onto its rear wheels. Then press down on the parent handle bar and the front belly bar will fold inward.
Watch a video guide here.
Locking & unlocking your front swivel wheels
Locking your front wheels can help if you're traveling through rougher terrain or uneven surfaces. To lock the front wheels, slide the black wheel locks down (1). Slide the lock up until you hear a click to restore swivel action.
Canopy pro tips
The Traveler's extra large canopy is a huge benefit when tackling sunny days, naps on-the-go, or pop up storms. Pull the front of the canopy forward to extend. Note - one panel is folded under the front panel and one panel is zipped. Unzip and fully extend for maximum coverage!
Looking for extra air flow? Release the velcro on the seat back and roll up the rear panel. Secure the panel in place using the small clips on the canopy.
How to install or replace your canopy
Adjusting the harness to fit your child
Push the center (1) harness button to release. Put center harness (2) between child’s legs. Insert both right and left side of buckle to fasten. Push button on either side of the buckle and pull the waist straps to tighten and secure child. Adjust shoulder straps through the loops on the seat back to be the best fit for your child. Straps should be at or just above the child’s shoulders.
Keeping your stroller in tip-top shape
Need to clean your stroller?
We recommend hand wishing with a damp sponge. Wipe out excess water with a dry cloth and dry in shaded area. For stubborn dirt, dilute a mild detergent then apply directly to the dirty area. Wipe out the detergent. Make sure the stroller fabric has fully dried before folding.
If your kids are super messy... (who are we kidding... they all are!)
Check out our washable seat liners. These are simple to install, machine washable, and a mom's best friend. Get your peace of mind back and stop stressing about your messy eater while protecting your stroller
Register your Traveler
You can register your stroller online or through the mail. Grab the postcard that was attached to your stroller when you unboxed it for all of the info you'll need. Fill out the fields on the postcard, or go here to register online. Registering your stroller ensures you'll be properly notified of any safety alerts or recalls.
Need Help? We're Here!
Zoe's world class Customer Experience Team is here to help you every step of the way. If you have questions of any kind, reach out.
Find us on chat most weekdays, text us (866-701-1720), or send us an email ~ [email protected].
Returns
Your kid might not have a return policy, but we sure do! We offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. The goal of this policy is to let you test drive the stroller in your home and truly *feel* how awesome our products are. We know that sometimes you just need to see it for yourself and experience the ease, comfort, and simplicity of Zoe. Please be mindful of keeping items in new condition and avoid using strollers outdoors to ensure a full refund.
Warranty
Your Zoe stroller is warranted to be free from manufacturing defects for a period of 1 year from the date of purchase under normal use and in compliance with the operating instructions.
Download the Manual
Looking for more information about the Traveler? Check out additional Traveler FAQs.