Shipping & Transit TimesUpdated 5 months ago
Some orders may experience delays due to supply chain issues and increased package volume in carrier networks. Availability dates do not reflect the most up-to-date timing.
Zoe uses FedEx as our primary shipping method for all strollers, travel cribs, high chairs, and MUNCHkin sets. Some addresses (such as military bases) require USPS, and we do ship products via USPS as needed. Accessories may ship separately, and all items ship from our base of operations in Charlotte, NC.
Orders received and authorized before 12PM EST (M-F) generally ship within 1-2 business days, depending on order volume. Our warehouse team spends time with their families on weekends and national holidays. Orders placed on those days will be shipped within 2-3 business days the following week.
How much does shipping cost?
Zoe offers free ground shipping in the continental US for all orders of $100 or more!
Orders shipped to Alaska, Hawaii, Guam, and Puerto Rico are charged a flat fee of $75-$150 per order.
NOTE: shipping charges may change during promotional periods; check your shopping cart for accurate shipping information at the time of purchase.
Shipping outside of the Contiguous U.S.
We currently ship to all 50 U.S states, as well as Guam and Puerto Rico. We currently do NOT offer International Shipping. If you have someone here in the US or a freight forwarding company that could receive the package on your behalf we’d be more than happy to ship to their domestic address.
Orders being shipped to Alaska, or Hawaii, Guam, or Puerto Rico will have one shipping must choose the relevant shipping option at checkout. This is a flat rate fee of $75, and these orders all ship via USPS.
Expedited Shipping:
If you need to receive your shipment by a guaranteed date, please choose an expedited shipping method during checkout. That is the only way FedEx can guarantee the arrival date. Specifically, our EXPRESS shipping guarantees 3 transit (business) days or less, and OVERNIGHT Shipping guarantees 1 transit (business) day. All time frames expressed are from the time the package is shipped, not the time the order is placed. Order processing time may add 1-2 business days to your overall shipping timeline. If you want to change your shipping method after checking out, please reach out to customer service immediately, and we’ll do our best to help cancel or modify your order prior to shipping.
How long will standard ground shipping take?
Please note: Some orders may experience delays due to increased package volume in carrier networks.
The below transit map shows approximately how many business days it will take for your shipment to arrive if you choose the Ground Shipping option during checkout. Please note that FedEx Home Delivery does not consider Saturday or Sunday as “transit or delivery days”.
United States Postal Service and APO Shipping
We are excited to offer USPS shipping to military addresses at no cost.
FedEx Claims
We promise to work with you to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items. You have up to 30 days to alert Zoe of a lost, stolen, or missing item.
We will assist customers with filing a Federal Express claim in the event of loss, theft, or denial signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact Federal Express about any loss or delivery disputes. Additional detail about steps to take for lost or stolen packages can be found here.
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