Some orders may experience delays due to supply chain issues and increased package volume in carrier networks. Availability dates do not reflect the most up-to-date timing.
We're here to help! Here are a few possible situations and recommendations for next steps: Your order is taking longer than expected to arrive. If your package is in transit, our carriers (FedEx and USPS) may be experiencing delays that are impacti
While we are not responsible for FedEx lost or stolen packages, we'll gladly help you work with them to locate your package and find a solution. All lost, damaged, and missing packages should be reported to Zoe Customer Experience team within 5 days
If you need to receive your shipment by a guaranteed date, please choose an expedited shipping method during checkout. That is the only way FedEex can guarantee the arrival date. Specifically, our EXPRESS shipping guarantees 3 transit (business) days
We currently ship to all 50 U.S states. We currently do not offer International Shipping. Our Strollers have passed rigorous safety standards set by the U.S., but countries outside of the U.S. have their own regulations, and we’re unable to ship our
Some orders may experience delays due to supply chain issues and increased package volume in carrier networks. Availability dates do not reflect the most up-to-date timing. Zoe uses FedEx as our primary shipping method for all strollers, travel cri
'Tis the season [for shipping delays]...! ✨. Due to high volumes around our Black Friday sale, please expect extended order processing times. We are doing our best to get your orders out ASAP, but processing time may be up to two weeks. You will rece