We're here to help! Here are a few possible situations and recommendations for next steps:
 
Your order is taking longer than expected to arrive. If your package is in transit, our carriers (FedEx and USPS) may be experiencing delays that are impacti

We&apos;re here to help! Here are a few possible situations and recommendations for next steps:&#xA0;Your order is taking longer than expected to arrive.&#xA0;If your package is in transit, our carriers (FedEx and USPS) may be experiencing delays that are impacting delivery. Ground shipping times vary, but the chart below give you a reference point for expected delivery dates based on your location:&#xA0;<img src="https://s3.amazonaws.com/helpscout.net/docs/assets/5665ed0d90336053e4090021/images/588775e22c7d3a7846304064/file-DYij5AkDlK.jpg" class="fr-fic fr-dii">If your order is exceeding this shipping estimate by more than 3 business days, <a href="https://zoebaby.com/pages/get-in-touch">contact our Customer Experience Team</a> so that we can help locate your package and resolve any delays.&#xA0;&#xA0;The tracking number you received shows that your order was delivered, but you haven&apos;t received your package.&#xA0;We recommend first waiting 24-48 hours to see if your package is delivered after the delivery is confirmed. You may also want to check with your neighbors in case of a mishap with delivery. After 48 hours of confirmed missing delivery, <a href="https://zoe-support.gorgias.help/en-US/lost-stolen-packages-108573" target="_self">follow our guide here for next steps</a>. &#xA0;You received a tracking number, but your order doesn&apos;t appear to have moved from our Charlotte warehouse.&#xA0;If your package hasn&apos;t moved in three business days, <a href="https://support.zoebaby.com/en-US/contact">contact our Customer Experience Team</a> so that we can help locate your package and resolve any delays.&#xA0;&#xA0;

There's a problem with my shipment. What should I do?

While we are not responsible for FedEx lost or stolen packages, we'll gladly help you work with them to locate your package and find a solution. All lost, damaged, and missing packages should be reported to Zoe Customer Experience team within 5 days.

While we are not responsible for FedEx lost or stolen packages, we&apos;ll gladly help you work with them to locate your package and find a solution. All lost, damaged, and missing packages should be reported to Zoe Customer Experience team within 5 days of delivery.If your package shows as delivered, we recommend to first wait 24-48 hours to see if your package is delivered after the confirmation is sent. You may also want to check with your neighbors in case of a mishap with delivery.After 48 hours of a confirmed missing delivery, call FedEx as soon as possible at 800-463-3339 and tell them you need a &quot;Trace.&quot; &#xA0;The dedicated agent will follow up with the driver, station, and you, to try to figure out what happened. If they cannot locate the package, they will give you a case number. FedEx may be able to do this quickly, or it can take up to a week to fully investigate. Please forward that case number to <a href="mailto:help@zoebaby.com">help@zoebaby.com</a>&#xA0;along with details about your missing package, and we&#x2019;ll do our best to help.&#xA0;Zoe does not issue refunds for orders that are lost in transit by the carrier or reported as stolen, but we are happy to help you as much as possible. If your order is shipped via FedEx Home Delivery, 2Day, or Overnight, there will often be a photo confirmation on your tracking link showing your order as delivered. Any orders that are re-shipped will not be eligible for returns. For more information and for support on your specific case, please reach out to us at <a href="mailto:help@zoebaby.com">help@zoebaby.com</a>.

Lost / Stolen Packages

If you need to receive your shipment by a guaranteed date, please choose an expedited shipping method during checkout. That is the only way FedEex can guarantee the arrival date. Specifically, our EXPRESS shipping guarantees 3 transit (business) days

If you need to receive your shipment by a guaranteed date, please choose an expedited shipping method during checkout. That is the only way FedEex can guarantee the arrival date. Specifically, our EXPRESS shipping guarantees 3 transit (business) days or less, and OVERNIGHT Shipping guarantees 1 transit (business) day.
All time frames expressed are from the time the package is shipped, not the time the order is placed. Order processing time may add 1-2 business days to your overall shipping timeline. If you want to change your shipping method after checking out, please reach out to our customer experience team immediately and include &apos;CHANGE SHIPPING METHOD&apos; in your message subject. We&apos;ll do our best to help your order prior to shipping.&#xA0;

How do I change the shipping method on my order?

We currently ship to all 50 U.S states. We currently do not offer International Shipping. Our Strollers have passed rigorous safety standards set by the U.S., but countries outside of the U.S. have their own regulations, and we’re unable to ship our

We currently ship to all 50 U.S states. We currently do not offer International Shipping. Our Strollers have passed rigorous safety standards set by the U.S., but countries outside of the U.S. have their own regulations, and we&#x2019;re unable to ship our products there.Because we are unable to ship internationally, we are also unable to send any necessary replacement parts outside of the U.S. We will still be glad to help you troubleshoot if anything comes up, but are not able to ship replacement parts overseas, even if you are covered under warranty. For this reason, we do not endorse purchasing one of our strollers in the U.S. and taking it across borders or using a freight forwarding company. Additionally, we cannot be held responsible for items once they are shipped overseas or after they reach a forwarding destination in the US.If you have any other questions that we can help with, please <a href="https://zoebaby.com/pages/get-in-touch">reach out to our customer experience team</a>!&#xA0; Related Search Terms:AfghanistanAlbaniaAlgeriaAndorraAngolaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamas, TheBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBhutanBoliviaBosnia and HerzegovinaBotswanaBrazilBruneiBulgariaBurkina FasoBurmaBurundiCabo VerdeCambodiaCameroonCanadaCentral African RepublicChadChileChinaColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCosta RicaCote d&apos;IvoireCroatiaCubaCuracaoCyprusCzechiaDenmarkDjiboutiDominicaDominican RepublicEast Timor (see Timor-Leste)EcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFijiFinlandFranceGabonGambia, TheGeorgiaGermanyGhanaGreeceGrenadaGuamGuatemalaGuineaGuinea-BissauGuyanaHaitiHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsraelItalyJamaicaJapanJordanKazakhstanKenyaKiribatiKorea, NorthKorea, SouthKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMauritaniaMauritiusMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMoroccoMozambiqueNamibiaNauruNepalNetherlandsNew ZealandNicaraguaNigerNigeriaNorth KoreaNorwayOmanPakistanPalauPalestinian TerritoriesPanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaSaint Kitts and NevisSaint LuciaSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUruguayUzbekistanVanuatuVenezuelaVietnamYemenZambiaZimbabwe

International Shipping Policy

Some orders may experience delays due to supply chain issues and increased package volume in carrier networks. Availability dates do not reflect the most up-to-date timing.
 
Zoe uses FedEx as our primary shipping method for all strollers, travel cri

<h2 id="how-will-my-order-be-shipped"><img src="https://attachments.gorgias.help/5k0Dw70krO2voQAM/hc/z8QbV2P0En2ogePy/2024041813-216710d5-cec2-4197-88f8-93f9d22f9e81-screenshot%202024-04-18%20at%209.30.22%E2%80%AFam.png" style="width: 196px;" class="fr-fic fr-dib fr-fil"> How will my order be shipped?&#xA0;</h2>Zoe uses FedEx as our primary shipping method for all strollers. Some addresses (such as military bases) require USPS, and we do ship products via USPS as needed. Accessories may ship separately, and all items ship from our base of operations in Charlotte, NC.<h2 id="how-long-does-order-processing-take">How long does order processing take?</h2>Orders received and authorized before 12PM EST (M-F) generally ship within 1-2 business days, depending on order volume. Our warehouse team spends time with their families on weekends and national holidays. Orders placed on those days will be shipped within 2-3 business days the following week.<h2 id="isPasted">How long will standard ground shipping take?</h2>The below transit map shows approximately how many business days it will take for your shipment to arrive if you choose the Ground Shipping option during checkout. Please note that a specific delivery date is not guaranteed with Ground Shipping and FedEx Home Delivery does not consider Saturday or Sunday as &#x201C;transit or delivery days&#x201D;.All time frames expressed are from the time the package is shipped, not the time the order is placed. Order processing time may add 1-2 business days to your overall shipping timeline.<h2 id="expedited-shipping">Expedited Shipping:</h2>If you need to receive your shipment by a guaranteed date, please choose an expedited shipping method during checkout. That is the only way FedEx can guarantee the arrival date. Specifically, our EXPRESS (FedEx 2 Day) shipping guarantees 2 transit (business) days or less, and OVERNIGHT Shipping guarantees 1 transit (business) day. All time frames expressed are from the time the package is shipped, not the time the order is placed. Order processing time may add 1-2 business days to your overall shipping timeline.&#xA0;Express &amp; Overnight orders received before 12PM EST (M-F) ship the same day, while orders received after 12PM EST (M-F) ship the following business day.&#xA0;Our warehouse team spends time with their families on weekends and national holidays. Orders placed on those days will be shipped the next business day.If you want to change your shipping method after checking out, please&#xA0;<a href="https://zoebaby.com/pages/get-in-touch">reach out to customer service</a> immediately, and we&#x2019;ll do our best to help cancel or modify your order prior to shipping.<h2 id="isPasted" style="line-height: 1;">The below transit map shows approximately how many business days it will take for your shipment to arrive if you select Ground shipping.</h2><style type="text/css" id="isPasted">
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'}
</style>* Expect shipping delays during peak seasons, especially November &amp; December<img src="https://attachments.gorgias.help/uploads.gorgias.io/5k0Dw70krO2voQAM/4_-_5_Days-e8820b66-5bc5-47f1-9e6b-9d738473ab6a.png" style="width: 692px;" class="fr-fic fr-dib">&#xA0;<h2 id="united-states-postal-service-and-apo-shipping">United States Postal Service and APO Shipping</h2>We&#x2019;re excited to offer free USPS shipping to military addresses! Please note that delivery times may be longer than FedEx transit times.&#xA0;<h2 id="isPasted">How much does shipping cost?</h2>Zoe offers free ground shipping in the contiguous US for all orders of $100 or more!Orders to Alaska and Hawaii are shipped via FedEx 2 Day Express and are charged a flat fee of $25-$150 per order. Orders shipped to Puerto Rico are&#xA0;charged a flat fee of $75-$150 per order.NOTE: shipping charges may change during promotional periods; check your shopping cart for accurate shipping information at the time of purchase.&#xA0;<h2 id="shipping-outside-of-the-contiguous-us">Shipping outside of the Contiguous U.S.</h2>We currently ship to all 50 U.S states, as well as Puerto Rico. We currently do not offer International Shipping. Our Strollers have passed rigorous safety standards set by the U.S., but countries outside of the U.S. have their own regulations, and we&#x2019;re unable to ship our products there.<h2 id="fedex-claims">FedEx Claims</h2>We promise to work with you to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items. You have up to 30 days to alert Zoe of a lost, stolen, or missing item. &#xA0;We will assist customers with filing a Federal Express claim in the event of loss, theft, or denial signature.&#xA0;However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact Federal Express about any loss or delivery disputes. &#xA0;<a href="https://zoe-support.gorgias.help/en-US/lost-stolen-packages-108573" rel="noopener noreferrer" target="_blank">Additional detail about steps to take for lost or stolen packages can be found here.</a>&#xA0;<h2 id="isPasted">Available in stores?&#xA0;</h2>Zoe products are only available from <a href="https://zoebaby.com/" rel="noopener noreferrer" target="_blank">our website</a> and on <a href="https://www.babylist.com/store/b/zoe/1228" rel="noopener noreferrer" target="_blank">Babylist</a>!&#xA0;Our decision to sell directly to you is an intentional move to provide the best products at the best prices - something we will forever be confident is the right move! By selling straight to our Zoe fam, we&apos;ve unlocked perks that make shopping with us even more fun! So, while you won&apos;t find Zoe products in retail stores or on Amazon, we do have a great&#xA0;<a href="https://support.zoebaby.com/en-US/return-exchange-policy-108592" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank">30-day return policy</a>&#xA0;that makes it easy to try out our strollers and gear in the comfort of your own home.&#xA0;<hr><h2 id="isPasted">Need Help? We&apos;re Here!</h2>Zoe&apos;s world class Customer Experience Team is here to help you every step of the way. If you have questions of any kind, please do not hesitate to reach out.&#xA0;Find us on chat most weekdays, text us (866-701-1720), or send us an email ~ <a href="mailto:help@zoebaby.com" style=" text-decoration: none;">help@zoebaby.com</a>.<h2 id="returns">Returns</h2>Your kid might not have a return policy, but we sure do! We offer a 30-day trial period so you can test out Zoe products in the convenience and comfort of your own home. The goal of this policy is to let you test drive the stroller in your home and truly *feel* how awesome our products are. We know that sometimes you just need to see it for yourself and experience the ease, comfort, and simplicity of Zoe. Please be mindful of keeping items in new condition and avoid using strollers outdoors to ensure a full refund.&#xA0;<a href="https://support.zoebaby.com/en-US/return-exchange-policy-108592" style=" text-decoration: none;">View full return policy</a><a href="https://zoebaby.returnscenter.com/" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Start a return</a><h2 id="warranty">Warranty</h2>Your Zoe stroller is warranted to be free from manufacturing defects for a period of 2 years from the date of purchase under normal use and in compliance with the operating instructions.<a href="https://support.zoebaby.com/en-US/zoe-warranty-policy-108590" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">View full warranty policy</a><a href="https://zoebaby.com/pages/warranty" style=" text-decoration: none;">Start a warranty claim</a>